Job Description
Job Details:
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Must Have Skills:
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Understanding of the Contact
n Center domain
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5+ years of total experience
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2+ years of hands-on Cyara
n experience
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Solid experience with:
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Cyara Velocity
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Cyara Pulse
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Cyara Cruncher
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Cyara Automated Regression
n Testing
n
n
n
o Voice and Digital Channel
n Automation
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Nice to Have Skills:
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Detailed Job Description
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n
Experienced
Cyara
n Automation Tester
to support the testing and validation of
n enterprise Contact Center as a Service (CCaaS) platforms.
n The ideal candidate will have expertise in using
Cyara Velocity,
n Pulse, and Cruncher
to automate customer journey testing across
n voice, IVR, digital, and omnichannel customer service
n environments.
n
The




n role will work closely with Solution Architects, Business Analysts,
n Developers, and Business Stakeholders to ensure high-quality customer
n experiences across contact center technologies and
n integrations.
n
n
Minimum Years of Experience:
5+ Years of experience
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Certifications Needed:
None
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Top 3 responsibilities you
n would expect the Subcon to shoulder and execute
n
· Interact with Implementation / Support teams
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· Provide test strategy, test plan, test cases, and
n execute tests
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· Activities compatible with the skill set of a test
n lead under the direction of the project manager.
n

📌 Contact Center Cyara Test Lead (Melbourne)
🏢 XPT Software Australia Pty
📍 Melbourne