Job Description
Company Description
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Pullman East Melbourne is located at the edge of the Fitzroy Gardens and a short stroll from the MCG, its one of the most iconic hotels in Melbourne with a long legacy of providing first class accommodation to business travellers, excited tourists and energetic sports fans.
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Our renovated stylish 419 rooms provide our guests with a truly luxurious experience. At the heart of our hotel is our extraordinary team who turn small gestures into heart-warming moments.
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The hotel features our Cliveden Bar & Dining; extensive Conference & Event facilities; Executive Lounge; Swimming Pool and Health Club.
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Hospitality
is
a
work
of
heart
,

Join
us and
become
a
Heartist
®.
Job Description
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Job Description
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As a Duty Manager, you will complete the following tasks (but not limited to):
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Support the Front Office Manager in the daily management of the Front Office department.
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Ensuring the efficient and effective operation of the department during your shift while ensuring guest comfort and exceptional service at all times.
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Leading by example in providing passionate, knowledgeable and friendly service to all guests at all times.
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Deal effectively with guest complaints and feedback in an productive and professional manner
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Implementing strategies to increase productivity and morale.
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You will be well-presented with a positive and professional attitude and have a passion for hotel operations and providing exceptional customer service.
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Promoting the Accor Live Limitless Loyalty Program.
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Ability to work a flexible 7-day roster including AM, PM and night shifts as required
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Qualifications
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Qualifications
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The successful candidate will have previous experience in a similar role plus:
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C Class Manual Driver's License (Preferred).
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Previous hotel experience in Front Office GSA/Supervisor or DM role (Min 2 Years).
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RSA Certificate (Required).
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Well-developed problem solving and analytical skills.
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Exceptional customer service skills and the ability to motivate team members.
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Time management skills with the ability to multi-task.
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Opera experience desirable.
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Ability to work across a 7-day roster.
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Flexibility to work overnights.
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Additional Information
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Valuable Savings and Perks
: Enjoy discounted car parking right on site, plus exclusive deals on food & beverage—making every day at work rewarding as well as affordable.
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Global Accor Privileges
: Get access to special Accor family and friends room rates across the globe, along with additional staff discounts at Accor hotels worldwide—perfect for your next getaway or a holiday with loved ones.
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Development and Opportunities:
At Accor, your growth is our priority. Join us for outstanding career development, with world-class training and opportunities to advance across our global network.
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📌 Service Duty Manager ($80,000) (Melbourne)
🏢 AccorHotel
📍 Melbourne