Job Description
⚡ About us:
At Red Energy, we are passionate about providing award-winning customer service to over 1.5 million of our customers across the country. Owned by the mighty Snowy Hydro, we are 100% Australian owned which our customers love us for. Our award winning team have won 15 consecutive Canstar Blue Awards for best overall customer satisfaction amongst Victorian electricity providers.
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The role:
As an Onboarding Specialist, you are the vital link between our high-energy sales teams and our new customers and ensure their journey starts on the right foot.
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n In this role, you will take ownership of sales verifications to ensure total accuracy before stepping in as a dedicated guide to lead customers through their onboarding journey.
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Your schedule:
n We operate on a rotating roster from Monday to Friday, between 8:00 AM and 8:30 PM. To ensure we're there for our customers, you'll also work one Saturday every four weeks (9:00 AM – 5:30 PM). When you work a Saturday, you'll receive a dedicated weekday off in return.
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What We Look For in You:
You don't need to be an energy expert yet - we'll teach you that!
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You'll ideally bring 12+ months experience within customer service in a fast-paced environment and be able to demonstrate:
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The ability to multitask across various systems while assisting customers.
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Excellent communication skills and a genuine customer-first approach.
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A knack for building solid relationships with colleagues and customers.
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A self-motivated attitude and a desire to learn and grow.
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✨The Red Energy Perks:
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Dedicated 14-day in-person training period with an additional 6 weeks of hands-on support.
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Work life balance with 2 days work from home each week once you've completed your 8 weeks of training / additional support.
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Earn a KPI-based bonus on top of your salary and celebrate success at our yearly Red Energy Awards night
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We actively support your professional journey. Gain experience across different areas of the team to fuel your career development.
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Exceptional 30 weeks of paid parental leave for primary carers. Plus, the option to purchase 4 weeks of additional annual leave (up to 8 weeks off every year!)
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Ready to be a core member of a passionate team and create real impact - Apply now for our June start date!
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📌 Customer Initialisation Specialist (Melbourne)
🏢 Red Energy
📍 Melbourne