Job Description
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Mirrastone is Victoria's Number One builder in residential homes. Our vision is deliberately simple: 'To be the home builder most known for changing consumer views on home building in Victoria'.
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Our group consists of a range of different brands which cater to different markets; this includes Sherridon Homes, Royston Homes, Evo Homes, First Place, Soho Living and Marque, just to name a few.
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We are going through huge growth in the Shepparton region. Sherridon Homes is currently seeking a Customer Experience Coordinator to join our supportive and dynamic team. With a recent office under construction, this is the perfect time to join a growing team and be part of that journey.
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This role will play a crucial role in taking care of our customers throughout the administration process of their build through to site start.
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The Role
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You will deliver an exceptional journey to our customers, building a home experience.
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Working within a tight-knit and supportive team
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Ability to establish strong networks with internal and external stakeholders
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Utilizing technology, internal systems, industry knowledge, and software to deliver a seamless customer experience
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Maintaining accurate data entry in line with the Customer Journey and Group policy and procedures
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Supporting the Construction team to achieve a higher standard for our customers.
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About You
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You have a high emphasis on Customer Service
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A caring/empathetic nature when dealing with clients and colleagues
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Well developed communication skills
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High level of personal presentation
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Driven with a "Can Do" attitude
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Strong attention to detail
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Enjoy the excitement of being a part of a rapidly expanding business
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Qualifications and Experience
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Qualifications in the building industry are highly regarded
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Highly developed computer literacy skills
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Able to prioritize and handle a large workload
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A strong work ethic and the ability to multitask
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Strong written & verbal communication skills, including a professional phone manner
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What's on offer
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A passionate and fun team
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Training, development, and mentoring
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Opportunities to grow within the organisation
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Above market salary
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Lollies, coffees, lunches, extravagant company events
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Diversity, inclusion, and a bunch of fun people doing fun things
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If you're looking to join a progressive company with a tight-knit and fun team, we would love to hear from you.
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Next Steps.....
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If it sounds like you, we would recommend you make an application today to get the ball rolling. We look forward to your application.
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You must have unlimited Australian work rights to be considered for this role, as well as being able to interview in person.
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To all our agency partners and other prospective recruiters, we are confident of fulfilling this role ourselves.
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📌 Customer Experience Coordinator (New South Wales)
🏢 Mirrastone
📍 New South Wales