Job Description
Warehouse Storeperson (Tiles - Brookvale)
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About us: Hardware & General is a family-owned building and plumbing supplier based in Sydney. Founded in **** by Walter MacGregor, we've grown from a single corner store into a network of retail outlets across Sydney, while remaining proudly family-run and now in our third generation.
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Our core customers: Builders and trade professionals, and we pride ourselves on delivering the products, expertise, and service they rely on to get the job done.
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Our locations: Brookvale (our flagship site with multiple specialist sales centres), Peakhurst, Mona Vale, Terrey Hills, Hornsby, and Dural.
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What You'll Be Doing:
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This role is split between warehouse operations (70%) and customer service/sales (30%). You will ensure the smooth running of the warehouse and yard by safely handling stock, managing deliveries, and keeping inventory organised. You will also support customers in-store by providing great service, product advice, and assisting with sales.
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Key Responsibilities Include:
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Warehouse & Yard (approx. 70%)
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Safely operate a forklift and handle materials including loading, unloading, sorting, counting, and organising stock
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Receive incoming goods and allocate them correctly to the warehouse or store
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Prepare and load orders for delivery and monitor stock levels
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Report damaged or missing stock and support order fulfilment across departments
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Work across warehouse, store, and yard areas as needed
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Follow all Work Health & Safety (WHS) policies and procedures
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Customer Service & Sales (approx. 30%)
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Engage with customers, identify needs, and recommend suitable products
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Process quotes, sales orders, returns, and scheduling accurately
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Build strong customer relationships to encourage repeat business
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Work with internal and external teams to support customer requirements
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Resolve customer issues and escalate where required
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What We're Looking For:
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Ability to prioritise tasks and work independently
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Physically fit and able to lift up to 25kg when required
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Previous experience with building materials is an advantage (not essential)
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Strong communication skills and a team-focused attitude
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Reliable with a strong commitment to protected work practices
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Ability to understand customer needs and provide suitable solutions
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Confident in recommending additional products to support sales outcomes
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Accurate with transactions, stock handling, and following safety procedures
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Current Forklift Licence (LF)
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Previous warehouse or yard experience
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Experience in the tiles, building, or home & garden industry (preferred)
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What You'll Get in Return:
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Attractive staff discounts across all our premium brands
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Supportive, experienced, and secure team environment with long-standing employees, where collaboration and stability are valued
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Join a business with a proud family history and make an impact from day one.
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Apply now to grow your career with Hardware & General!

📌 Warehouse Storeperson (Tiles - Brookvale) (Sydney)
🏢 H
📍 Sydney