Introduction
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose.
Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives.
It takes empathy, precision, and a strong sense of partnership—and that's exactly what you'll find here.
We're a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well.
Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence.
Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work.
Because when you're here, you're part of something bigger.
You're part of a team that shows up, stands together, and leads with purpose.
Overview
As the primary in-team specialist for technical claims and Workers Compensation knowledge, in the Technical Manager position you will use your unique skill set to provide coaching and mentoring to claims staff with relation to complex claims matters.
You will also use your knowledge of Workers Compensation legislation to review and endorse claims decisions, liaise with legal parties relating to claims disputes, undertake various calculations relating to compensation, and provide technical reviews for claims management strategies.
How you'll make an impact
Applying your specialist Workers Compensation technical knowledge to claims of a complex nature, and acting as a technical reference point for other team members such as Case Managers and Senior Case Managers
Guiding, advising and assisting employer clients who require specialist technical assistance
Interacting with and providing instructions to Legal Panel Firms within the required timeframes on all pre-litigated and litigated matters




Providing employers, employer consultants and other involved parties with updates in relation to litigated matters
Undertaking adverse decision quality revisions and endorsements
Completing case conferencing with Case Managers and attending claims review meetings when required
Undertaking pre-conciliation checks, assisting with strategy considerations and attending conciliation conferences as required
Mentoring and coaching other members of your team
About you
Experience within the Worker's Compensation industry and in the application of Work Cover legislation
Ability to interpret and apply Accident Compensation Act
Fantastic customer service skills
Exceptional communication and interpersonal skills
Experience in client service role
Coaching, mentoring, and leadership skills
Bachelor of Law Degree and/or Industry Related Qualifications will be ideal
What we can offer you
Monthly RDO (Rostered Day Off) after the completion of your probationary period
Attractive remuneration packaging & flexible work arrangements including Work from Home
Paid Parental Leave
Reproductive leave
Birthday Club: Enjoy a day off during the month of your birthday, on GB!
Excellent working environment – our team at GB is renowned for it's dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around excellent team support and rewarding opportunities
Exciting career – as our Company grows, so do the opportunities for our people
Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts
Service recognition awards and employee assistance program for yourself and immediate family members
A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs
Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers!)
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📌 Technical Manager (Melbourne)
🏢 Arthur J. Gallagher (Ajg
📍 Melbourne