Own the day-to-day health of client estates: triaging issues, maintaining the asset inventory, and making sure nothing drifts out of view.
Responsibilities
Monitor endpoint, network and cloud alerts, and triage against defined severity levels
Maintain accurate, live asset and configuration records across managed environments
Investigate and resolve escalations from the helpdesk that require deeper technical analysis
Support Microsoft 365 tenant administration, user provisioning and access reviews
Document root causes and feed recurring issues into the change and risk registers
What we're looking for
2+ years in an IT operations, support or systems administration role
Working knowledge of Microsoft 365, Windows Server and networking fundamentals
Comfortable reading logs and dashboards to find the actual cause, not just the symptom
Transparent written communication for handover notes and client-facing updates
#J-*****-Ljbffr
📌 It Analyst (Sydney)
🏢 Prestige Consulting Services
📍 Sydney
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