Job Description
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Are you customer-focused, digitally savvy, and excited by the future of underwriting?
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n We are seeking an enthusiastic and proactive
Platform Support Specialist
to join our
Connect Platform
team in Melbourne and support CFC's growing digital distribution strategy.n
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About the role
Reporting to the
Platform Support Manager
, you'll be a core member of CFC's platform team — a critical and fast-growing function responsible for increasing the proportion of business written through online channels.n
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n In this role, you'll support the end-to-end underwriting process on the platform, engage directly with brokers, and play a key role in delivering an exceptional digital broker experience. You'll manage live chat interactions, respond to enquiries, support underwriting referrals, and ensure policies and documentation are issued accurately and efficiently.n
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Why Join Us?
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n This is an opportunity to grow your career in a supportive and cooperative environment that values innovation, reliability and continuous improvement. You'll be exposed to a dynamic and evolving area of the business, with challenges and opportunities not typically found in traditional underwriting roles.n
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n Key Responsibilities: n
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Respond to broker enquiries in a timely and professional manner
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Deliver first-class broker service through live chat and digital channels
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Manage the platform team inbox and log submissions accurately
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Issue policies, MTAs, renewals, and other underwriting documentation
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Chase outstanding items including subjectivities and renewals
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Handle platform referrals and produce quotations within agreed service standards
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Proactively follow up new business quotations to secure opportunities
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Explain product features, benefits, coverage, and wording with confidence
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Conduct daily risk reviews of broker-generated quotes to support portfolio profitability
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Engage proactively with brokers to gather feedback on the platform
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Support general administrative and ad-hoc tasks as required
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n About You: n
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Strong customer service and communication skills, both written and verbal
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Excellent time management and organisational skills
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Ability to manage competing priorities in a fast-paced environment
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Resilient, adaptable, and solutions-focused
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High attention to detail and accuracy
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Professional, positive, and proactive "can-do" attitude
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Strong sense of accountability and ownership
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Proficiency in Microsoft Office and comfort working with digital platforms
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Experience in insurance, underwriting support, or broker servicing will be well regarded (but not essential)
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n Why You'll Love Working at CFC: n
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n We are proud winners of Top Insurance Employers ****,



**** and **** and 5-Star Diversity, Equity & Inclusion awards (Insurance Business Australia). All employees enjoy:n
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At CFC, we're committed to your development – enjoy access to a range of company-funded training programs and learning initiatives designed to support your growth and career progression.
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Flexible, hybrid working week;
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Our 'Excellence Program' which encourages and rewards a culture of high-performing individuals and teams;
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'You Do You Day' – an annual additional leave today to do something that brings you joy;
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Commitment-free social club, with monthly in-office catch ups and quarterly events to get to know your colleagues better;
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Annual end of financial year and end of calendar year events, in addition to social club arrangements;
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Optional annual charity volunteering day, facilitated by us;
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3 additional personal leave days per year – for whatever you need;
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Flexible public holidays – to celebrate our diversity you can "Swap" 2 public holidays for a more culturally significant day to suit you;
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Apply to work remotely for up to 3 months per year; and
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Access to our Employee Assistance Program.
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n To be considered, please submit a cover letter clearly outlining how your experience aligns with the criteria listed above, along with your resume.n
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n Applicants must be Australian Citizens or Permanent Residents to be eligible for this role.n
n Please note that only shortlisted candidates will be contacted.n
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📌 Platform Support Specialist (Melbourne)
🏢 CFC
📍 Melbourne