Job Description
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Junior Medical Receptionist
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Brightwater Paediatrics – Mountain Creek, Sunshine Coast
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Permanent Part-Time • 31 hours per week • Tuesday–Friday • Above Award rates
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Brightwater Paediatrics is looking for a warm, organised and reliable Junior Medical Receptionist to join our close-knit team in Mountain Creek on the Sunshine Coast.
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This is a rewarding opportunity to work in a family-centred paediatric specialist practice - supporting children, young people and their families, and helping our clinicians deliver exceptional care every day.
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If you enjoy working with children and families, thrive in a well-run clinical environment, and are genuinely excited to grow your skills alongside an experienced team, we would love to hear from you.
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About the Role
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As part of our two-person front desk team, you will work closely with our Senior Medical Receptionist - supporting the smooth day-to-day running of the practice and ensuring every family feels welcomed and well looked after while in our care.
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This role combines reception, patient coordination and administration in a steady but structured specialist setting. The roster runs Tuesday to Friday on an alternating weekly basis - early starts (7:15am–4:15pm) and late starts (8:15am–4:45pm) - with alternating shorter Fridays. Additional hours required from time to time to cover leave.
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We are aiming for the right person to be in place by early July ****, with a handover period before our outgoing receptionist finishes mid July.
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Key Responsibilities
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• Welcoming children and families and creating a calm, friendly workplace from the moment they arrive
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• Managing appointment bookings, confirmations and schedule changes using practice management system Xestro
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• Answering phone and email enquiries in a professional and helpful manner
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• Confirming appointments, chasing referrals and questionnaires, and preparing the daily patient schedule
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• Processing payments and assisting with billing and Medicare administration
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• Scanning, digital filing and maintaining accurate patient records
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• Monitoring and restocking reception and medical supplies
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• Setting up consulting rooms and preparing for the next day
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• Assisting with weekly social media scheduling (Facebook, Instagram, website)
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• Supporting the Senior Receptionist and clinical team with day-to-day practice operations
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About You
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We're looking for someone who is kind, reliable and genuinely enjoys creating a welcoming experience for children and their families. You bring some experience and a lot of heart - and you're excited to keep growing.
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You will ideally have:
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• At least 6 months' experience in a medical or allied health reception role
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• Excellent communication and interpersonal skills - warm and professional with patients, families and clinical staff
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• Strong attention to detail and the ability to confidently manage a busy desk
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• Confidence using computers and practice management software (Xestro experience preferred but not essential)
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• A calm, patient-focused approach - particularly with children and anxious families
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• A genuine growth mindset - open to feedback, willing to learn, and motivated to do things the Brightwater way
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• Current Blue Card (Working with Children Check, QLD) or willingness to obtain prior to commencement
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Our Culture
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At Brightwater Paediatrics, culture isn't something we talk about - it's how we operate every day. We are a small,



close-knit team that takes genuine pride in the care we provide and the way we treat each other.
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The right person for this role will be someone who lights up around kids, brings warmth and patience to every interaction, and understands that in a small practice, how you show up for your teammates matters just as much as the tasks you complete.
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We're not looking for someone who thinks they already know everything. We're looking for someone who is genuinely excited to grow into the Brightwater way of working - collaboratively, with humility, and with a lot of heart.
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Why Join Brightwater Paediatrics?
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• Above award remuneration, reflecting our commitment to valuing our team
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• Work alongside experienced paediatric specialists who are deeply committed to exceptional family-centred care
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• A supportive, two-person reception team with a Senior Receptionist who genuinely invests in your growth
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• Meaningful, patient-facing work - helping children and families feel supported during important healthcare moments
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• A well-run, structured practice with clear processes and consistent expectations
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• A beautiful Sunshine Coast location in Mountain Creek, with convenient access and free parking
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How to Apply
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Click Apply on SEEK and submit your resume and a short cover letter (one page maximum). In your cover letter, please briefly tell us:
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1. Why you are interested in working in a paediatric specialist clinic.
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2. What you think makes a great experience for children and families at the front desk.
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Applications are reviewed as they are received - don't wait for a closing date.
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For a copy of the position description, please email (email preferred, no phone calls please). Please no direct calls with Brightwater Paediatrics.
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Brightwater Paediatrics is an equal opportunity employer. We welcome applications from all backgrounds.
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📌 Junior Medical Receptionist (South Australia)
🏢 Happy Humans Consulting
📍 South Australia