Business Analyst - Managed Service Provider
Sydney CBD
Permanent role
Do you want real ownership of how a business runs?
This Sydney-based managed service provider is looking for an experienced Business Analyst to take charge of its workflows, systems and processes and make them work efficiently for the business.
If you're a self-starter who is comfortable talking process and solutions with stakeholders at every level, this role offers the autonomy to make a visible difference.
Responsibilities include:
Reviewing workflows, processes, compliance and SLAs, then recommending how systems can better support the business
Taking ownership of the SharePoint environment, including redesign, structure, maintenance and ongoing improvements
Supporting the sales-related aspects of the ERP platform
Engaging stakeholders to understand current processes and challenges, then gathering, analysing and documenting business and functional requirements
Process mapping and optimisation across IT systems, finance operations and insurance requirements
Analysing operational, service, financial and customer data to identify trends,



run root cause analysis and recommend practical solutions
Driving testing and implementation, and supporting business cases, cost-benefit analysis and impact assessments
Helping modernise customer-facing platforms and working with vendors and technology partners through delivery
Experience needed:
5+ years in a Business Analyst, Process Analyst, Service Analyst or similar role
Delivery experience on technology transformation programs, ideally with exposure to ERP and/or CRM platforms
Proven ability to gather, document and validate business requirements
Strong analytical and problem-solving skills, with the ability to interpret data and make clear recommendations
Experience analysing and improving business processes and workflows
Confident facilitating workshops, meetings and stakeholder discussions
Understanding of ITIL and project delivery frameworks
Robust report, presentation and business documentation skills
Managed services, IT services or service delivery experience is highly regarded but not essential
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📌 Business Analyst (Sydney)
🏢 Ambition Group
📍 Sydney