Job Description
ABOUT TALON.ONE:
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Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform. Backed by enterprise-grade security and scalability, Talon.One empowers companies to build personalized, profitable promotions and loyalty programs using any data.
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Today, over 250 of the world's most-loved brands including Adidas, Sephora and Carlsberg work with Talon.One to drive deeper engagement and lasting loyalty with their customers.
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ABOUT US:
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Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform.
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Backed by enterprise-grade security and scalability, Talon.One empowers companies to build personalized, profitable promotions and loyalty programs using any data. Today, over 250 of the world's most-loved brands including Adidas, Sephora and Carlsberg work with Talon.One to drive deeper engagement and lasting loyalty with their customers.
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ABOUT THE TEAM:
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As a Customer Success , you'll be part of a agile Post Sales team consisting of Customer Success Managers, Technical Account Managers and Solution Architects. We foster a cooperative environment and alignment with various internal stakeholders in Sales, Partnerships, Product, and Marketing. We prioritize strong collaboration, open communication, and mentoring to promote bi-directional growth. Talon.One is committed to creating an inclusive workplace, as we believe it is essential for both ethical reasons and to positively influence the tech industry as a whole.
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ABOUT THE ROLE:
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Building on strong performance this year, our team is expanding and we're hiring a Customer Success Manager,



APAC to support our rapid growth in Australia and our rapidly growing team in the APAC region.
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As a Customer Success Manager, you'll build strong relationships to drive product adoption and turn customer insights into actionable feedback. You'll connect customers' marketing goals with our API-driven product, troubleshoot issues with our tech team, and design scalable success processes. Your communication skills will help enhance our enterprise solutions and streamline project management.
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This is a remote position with a requirement to be based in Australia.
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ONCE YOU ARE HERE YOU WILL:
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Build relationships with customers to understand their goals and pains, drive adoption, and translate that into actionable insights for our Sales, Marketing, and Product teams
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Connect customers' marketing objectives with our technical, API-driven product and clearly explain complex product configuration steps
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Collaborate with technical operations (Customer Integration Engineer) and the development team to integrate Talon.One and troubleshoot technical issues
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Communicate at both one-to-many and one-on-one levels, across role types (tech/marketing), organization level, and cultures
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Document and share important information about our Customers to keep a explicit internal record, build training resources,



and reduce support tickets
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Drive retention and growth to your book of business, handling upsell and renewal conversations with a book of business
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Prepare and deliver strategic and business value to customers daily
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WHAT WE NEED YOU TO BRING TO THE TABLE:
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Passion for tech and experience with SaaS products and APIs
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Founded experience working in Customer Success, Account Management, or another client-facing role
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Experience working with diverse stakeholders both internally and externally Marketing, Developers, Sales, and Executives
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Exceptional communication skills in spoken and written English
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Empathetic, positive attitude with a desire to help our customers reach their goals
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Flexible approach and an ability to operate effectively with uncertainty and change
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Ability to manage a book of ***** accounts
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Experience working in the loyalty and promotion industry or relevant marketing-related experience
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WHAT'S IN IT FOR YOU:
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1,600 AUD annual learning budget
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30 days of annual leave, plus extra paid days for your birthday and moving day
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450 AUD home office setup budget, a 75 AUD monthly home office allowance
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Freedom to work from abroad for up to 90 days worldwide!
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WeWork On-Demand access for flexible workspace solutions
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Mental health support with nilo.health
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Benefit from health insurance provided through our partner, including options with BUPA Australia and Aetna International
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We contribute the statutory 12% of your salary to your Superannuation fund
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