City FM Australia (City) provide world leading Facilities Management, Engineering and Energy solutions which ensure safe, successfuland sustainable outcomes, on time and on budget for our partners.
We are nowseekinga energetic, self -motivated individual, withstrong communicationskills to support our team members.This role includes a wide range of responsibilities, which will require an efficient and mature approach, whilst working in a fast paced, dynamic environment.This is a Permanentopportunity working Monday - Friday between 7:00am and 7:00pm.CityFMoffers Work from home two days per week, at the conclusion of a 2 week in office training period.
Why you want to work for our team:
Flexible working arrangements -Work 2 days from her per week!
Career progression making use of our extensive learning and development program.
Working within a custom designed modern building with free on- site secure parking
Discounts Hub with exclusive discounts across major Australian retailers
Your key responsibilities will include:
Lead, mentor,motivateand manageadiverseteam
Ensure set targets and KPI's are achieved




Manage day-to-day workload of team members as well as rostering
Liaise with internal and external stakeholders
Work within a fast-paced contact centre workplace that operates24/7
You will be required to have/ be:
Previous Team Leader/Supervisor experience with the ability to lead a team -Essential
Previous Customer Service experience –Essential
P Previously worked in a fast-paced contact centre and or office environment
Proven ability to build and maintain customer relationships with internal and external stakeholders
D Driven to succeed and able to achieve and exceed targets/KPIs
High level of attention to detail, with excellent communication and computer skills
If you would like to be part of a growing Australian Facilities Management business, we would love to hear from you.
City is an Equal Opportunity Employer who supports and encourages the diverse needs of each individual Team Member.
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