Optus is seeking a Manager of Service Operations to lead Service Centre teams in Sydney and Melbourne, driving exceptional customer service and continuous improvement.
You will shape performance, policies, and governance while collaborating with extended leadership to align operations with strategic direction.
The role emphasizes leadership, enterprise customer support experience, and delivering improved service outcomes in a agile, fast-paced environment.
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📌 Service Operations Leader — Customer Excellence (Sydney)
🏢 Singtel Group
📍 Sydney
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