Your Opportunity Every quarter, Urban Utilities bills 645,000 customers.
Those bills depend on accurate meter data.
As a Meter Validation Officer, you make sure it is right.
You will report to the Senior Contract Management Officer and join a team working toward shared KPIs for metering across a network of more than 550,000 water meters.
You will inspect water meters in the field, confirm the details match what is recorded on the account, and chase down reading anomalies before they turn into billing disputes.
You will also help customers read their meters and spot potential leaks and advise Customer Delivery Officers on complex residential and commercial accounts.
What You'll Deliver
Carry out field inspections and record the results accurately in the billing system (eg. HansenCIS)
Check that meter details on completed inspections are correct and flag anomalies
Handle complex customer cases and enquiries, giving clear technical advice on site
Identify the right corrective action and update account information so bills are accurate
Spot trends in the data and suggest improvements to systems and processes
Work within Urban Utilities policies, regulatory codes and approval requirements
About You
Proven customer service skills, with the ability to actively listen, negotiate outcomes, manage challenging conversations and resolve conflict in a calm and professional manner
Confident using technology in the field, including tablets and common business applications such as Microsoft Teams, Outlook, internal billing systems and spreadsheets
An understanding of, or ability to quickly develop knowledge of, relevant legislation relating to water, sewerage and power of entry, and how these requirements apply to business operations and field activities
Strong attention to detail and the ability to manage competing priorities and deadlines
Clear written and verbal communication with customers and colleagues
Adaptable and flexible, with the ability to work independently in the field for much of the time,



while also working effectively as part of a collaborative team
A current driver's licence
We welcome applications from people of all backgrounds and experiences, including First Nations peoples, people with disability, members of the LGBTIQ+ community, veterans, emergency responders and people from culturally and linguistically diverse backgrounds.
You might not meet every single requirement listed.
If you require adjustments at any stage of the recruitment process, please let us know so we can support you.
Why Urban Utilities
Urban Utilities delivers essential water and wastewater services to more than 1.5 million people across South East Queensland.
Every day, our teams work to support thriving communities and a sustainable future.
Generous Salary Packaging options, including novated leases
Corporate discounts across Health insurance, technology and more
18 weeks of paid parental leave
15 days personal leave including two proactive wellbeing days, and an additional day of leave each year to connect with friends and family
Flexibility at UU depends on the type of work you do but could include options such as, 9-day fortnights and adaptable days
Talk to us about what flexibility means to you!
Urban Utilities is an endorsed employer for all women.
See our range of benefits and policies directly at WORK180
Applications will close: Friday, 23rd October ****
Applicants may be required to undergo a Pre-employment medical, which may include Drug and Alcohol testing, as well as other background checks as part of the recruitment process for this role.
For further information please contact our Talent team at ******
Urban Utilities delivers 140,000 megalitres each year of our planet's most precious, natural resource to communities scattered across South East Queensland and effortlessly removes it too.
We're constantly challenging the status quo, searching for opportunities, pushing people to their potential, encouraging creativity and diversity, and fostering collaboration within and beyond our teams to be the best we can for our communities.
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📌 Meter Validation Officer (Queensland)
🏢 Urban Utilities
📍 Queensland