The first voice a client hears when something breaks.
Fast, calm, accurate triage that keeps small issues from becoming outages.
Responsibilities
Respond to inbound tickets, calls and chat requests within agreed service levels
Diagnose and resolve first-line hardware, software and account issues
Escalate complex faults to the IT Analyst or Cybersecurity team with transparent context
Keep ticket records current so every issue has a traceable history
Guide non-technical users through fixes without the jargon
What we're looking for
Prior experience in a helpdesk, service desk or customer support role
Familiarity with Windows, macOS and common productivity software
Certificate or diploma in IT support (desirable, not required)
#J-*****-Ljbffr
📌 It Helpdesk Officer (Sydney)
🏢 Prestige Consulting Services
📍 Sydney
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