This is a Secondment , Full Time vacancy.
Operational patch:
Tamworth & surroundingvillages
Contract:
Full-time
,
Fixed-Term Contract until March ****
Hours:
37.5 per week (Monday-Friday)
Workstyle:
Field-based with flexibility- a mixof homeworking,office time, and visiting customers in their homes
As a Neighbourhood Coach, you'll be responsible for managing a patch of around 200 homes, helping customers successfully sustain their tenancies and creating safe, thriving neighbourhoods.
This is a varied and rewarding role where you'll build strong relationships with customers, provide guidance and support, and work collaboratively with colleagues and local partners to achieve positive outcomes for individuals and communities.
You'll take ownership of your patch, balancing customer support with tenancy management responsibilities, while ensuring homes and neighbourhoods are well maintained and issues are resolved effectively.
What You'll Be Doing
Managing tenancy sign-ups, changes, and tenancy-related enquiries.
Providing coaching, guidance, and support to help customers successfully manage their homes and tenancies.
Handling anti-social behaviour, safeguarding concerns, and other complex tenancy issues.
Taking enforcement action where necessary, including preparing cases, attending court, and managing evictions.
Building strong relationships with local services, community organisations, and partner agencies to support customers and neighbourhoods.
Working closely with maintenance teams to identify and elevate property-related issues.
Collaborating with lettings teams to ensure empty homes are allocated efficiently.
Managing customer expectations around repairs, property standards, and tenancy responsibilities.
Monitoring and improving the condition, safety, and overall wellbeing of your neighbourhoods.
What We're Looking For
Has experience working in a customer facing role, ideally within housing management
Strives to achieve performance targets, maximising customer satisfaction
Is tenacious and resilient – who does what it takes to achieve the right outcome




Sees the best in people and has the capacity to coach
Has a reputation for first-rate influencing, negotiating and relationship building skills
Additional requirements
Has access to a vehicle and a full driving licence
Able to complete a Basic DBS check (provided by BFL)
If you're looking for a role where
no two days are the same
, where you're trusted to work independently and
make a real difference in a local community
, this could be the opportunity for you.
You'll balance empathy with resilience, relationship‐building with action, and coaching with accountability — all while being supported by a wider, collaborative team.
In return for your commitment, you'll gain
meaningful work, flexibility in how you work, and the chance to grow your skills and confidence
in a role where your impact is clearly felt.
If you care deeply about people, take pride in well‐managed homes and neighbourhoods, and want to be part of a team that is all‐in on doing the right thing, we'd really like to hear from you.
Interview date
Interviews are scheduled to take place on 3 or 4November.
What we offer
Hybrid working, with the flexibility to work across our main locations and home
Occupational Health, mental health first aiders, menopause champions and annual health checks
A choice of pension schemes with employer contributions of up to 10%
Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family
Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more
Generous holiday, occupational sick pay and paid family leave
Fully funded CIH qualification, if it's a requirement of your role
About us




We're part of one of the biggest housing associations in the country, Bromford Flagship .
As Bromford, our purpose is simple and honest: we invest in homes and relationships so that people can thrive.
We provide over 47,000 homes in the West Midlands and West of England; we have relationships with more than 112,000 customers; we have a strong balance sheet and we plan to deliver 11,000 more homes by ****.
But we're only just getting started.
Through place-based working, our people build progress from the ground up.
You'll find us at the heart of the communities we serve, forging stronger neighbourhood relationships, reacting faster to shifting needs, and planning smarter.
And we've created a thriving place of our own – giving brilliant people like you the tools and opportunities to build a future.
With development that helps you grow in your role, build future‐ready skills, and perform at your best.
All within a vibrant and inclusive culture guided by our values.
We're a place for people determined to make a difference.
Bromford.
A place to make your own.
Our commitment to equality, diversity and inclusion
We're proud to be recognised as a
Outstanding Place to Work
, thanks to our inclusive, values-driven culture.
We know that diverse teams bring out the best in everyone, and we are committed to creating a workplace where everyone feels valued, supported, and able to thrive.
We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.
We encourage people from all sections of our community to apply for jobs with us.
Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people and members of the LGBTQIA+ community.
Wherever possible, we offer versatile working arrangements to help you balance your work and personal life, alongside the tools, training, and opportunities you need to develop and succeed in your career.
#J-*****-Ljbffr

📌 Neighbourhood Coach (New South Wales)
🏢 Bromford Housing Group
📍 New South Wales