Position Details
Date of publication
06/10/2026
Location
Sydney - Parramatta, NSW
Industry
Customer Service & Call Centre
Salary/Pay
Not disclosed
Reference number
*********
We think outside the box by redefining recruitment
At Synergie Australia, we connect great people with great opportunities. We are currently recruiting
10 experienced Call Centre Operators
for a large public sector organisation based in Parramatta.
This is an excellent opportunity for customer-focused professionals looking to join a busy contact centre environment where you will be supported with comprehensive training and ongoing guidance.
The important parts
Position:
Call Centre Operator
Location:
Parramatta, NSW
Pay Rate:
$***** per hour + Super
Contract:
23 October **** to 22 April ****
Hours:
35 hours per week, 7 hours per day
Roster:
Rotating roster between 7:00am and 7:00pm, Monday to Friday
Work Arrangement:
100% onsite
Comprehensive initial training provided
Police Check required
In-person interview required in Parramatta
Please note:
Due to operational requirements, candidates must be available across the full rotating roster and leave will not be available during the Christmas and New Year period.
What you will be required to do
Working within a high-volume contact centre environment, you will:
Provide qualified and helpful customer service across a range of enquiries
Handle inbound customer interactions while maintaining a high standard of service
Accurately navigate internal systems and record customer information
Communicate clearly and professionally with customers
Manage emails and written correspondence with strong attention to detail




Follow established processes, procedures and service standards
Quickly learn and confidently use new systems and software
Work collaboratively with your team and Subject Matter Experts
Participate in comprehensive classroom training and supported on-the-job learning
Transition to independently managing customer enquiries following successful training and assessment
To be successful in the role you will
Have
2 to 3 years' customer service experience
, ideally across call centre, administration, retail or a similar customer-facing environment
Have previous experience working within an office environment
Possess excellent written and verbal communication skills
Be confident speaking with a wide variety of customers
Have strong email etiquette and professional written communication skills
Have intermediate computer skills and be comfortable working across multiple systems
Be proficient with Microsoft Office, particularly Outlook and Teams
Be technically savvy and able to learn new systems quickly
Be reliable and committed to attending the full training program
Be available to work across the rotating roster between
7:00am and 7:00pm Monday to Friday
Be comfortable working
100% onsite in Parramatta
Be willing and able to complete a Police Check




Previous public sector experience will be highly regarded but is
not essential
.
Training & roster
Successful candidates will complete
two weeks of full time, classroom-style training
, followed by a supported nesting period where you will work closely with experienced Subject Matter Experts before being assessed to work independently.
Full attendance throughout the training program is required.
Following training, you will work across a
two-week rotating roster
, with shifts scheduled between 7:00am and 7:00pm Monday to Friday. Rosters may include early, mid and later starting times.
What's on offer for you
$***** per hour + Super
35-hour working week
Initial contract through to April ****
Prospect to build experience within a large public sector environment
Structured training and ongoing support
Parramatta location
Monday to Friday roster
No weekend or public holiday shifts
10 positions available
About Synergie Australia
Synergie Australia is part of a global recruitment group operating across multiple countries and industries. We pride ourselves on building genuine relationships with our candidates and clients and connecting the right people with the right opportunities.
If you have strong customer service experience, excellent communication skills and are ready to take the next step in your career, we want to hear from you.
Apply now with an updated resume to be considered for this opportunity.
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📌 Call Or Contact Centre Operator (Sydney)
🏢 Synergie
📍 Sydney