AFCA is seeking a Senior Ombudsman, Insurance to lead a high‐performing team and provide expert guidance on general insurance disputes. You will ensure decisions are fair, independent and consistent for consumers and financial firms, shaping AFCA's approach to insurance complaints.
Reporting to Emma Curtis, Lead Ombudsman Insurance, you will coach staff, manage complex escalations, and collaborate across Operations to lift industry practice, strengthen trust and uphold AFCA's values in a
#J-*****-Ljbffr