At Imagine Cruising we want to offer our customers more than just a holiday.
That's why Imagine Cruising was created back in **** - to give people the chance to discover the world in a whole new way, backed by exceptional service and travel expertise.
We specialise in creating competitively priced, unique holiday packages and experiences across
cruise, rail and land
, both domestically and internationally. Think incredible destinations, exclusive packages and unforgettable experiences.
As we continue to grow, we're looking for an energetic and results driven
Sales Team Manager
to lead, motivate and develop our Brisbane sales team.
About the role
This is a hands-on leadership role for someone who loves sales, people and performance.
You'll be responsible for the day-to-day leadership of our Sales Advisors, within our fast-paced contact centre, creating a positive, high performing, sales setting where your team is motivated to achieve and exceed individual and team targets.
A key part of your role will be building, motivating and developing a team that loves to sell. With our dedicated Concierge, Aviation and Customer Support teams taking care of the rest, you can keep your team focused on what they do best - creating incredible holidays, converting opportunities and delivering robust sales results
You'll be visible on the floor, coaching your team, listening to calls, reviewing performance, celebrating wins and stepping in when additional support is needed. You'll also work closely with other areas of the business to identify opportunities and continuously improve the customer and sales experience.
As our sales operation supports customers across a seven-day trading environment, this role includes
weekend and evening work on a rotating roster basis
.
What you'll be doing
Lead, motivate and manage the sales team to achieve daily, weekly and monthly sales targets and KPIs.
Prepare and motivate the team for the day ahead, ensuring key priorities and messages are communicated effectively.
Monitor individual and team performance and provide regular coaching, feedback and development.
Listen to sales calls and identify opportunities to improve sales techniques, conversion and the overall customer experience.
Monitor quality assurance and error results,



maintaining a strong focus on accuracy and compliance.
Analyse and report on sales performance and trends across daily, weekly and monthly results.
Support Sales Advisors to effectively open, sell and close in line with our sales structure and expectations.
Manage customer escalations professionally and efficiently across both pre and post sale matters.
Monitor attendance and absence and complete relevant return-to-work processes.
Gather customer feedback and provide insights on sales trends, objections and opportunities.
Work collaboratively with Product and other departments to share feedback and overcome barriers impacting sales.
Contribute to cross-functional meetings and initiatives that improve business and customer outcomes.
Help maintain a positive, motivated and high-energy sales environment.
About you
You're a confident people leader who knows how to get the best out of a sales team. You enjoy being close to the action and are equally comfortable analysing performance, coaching an individual team member or jumping in to help resolve a customer issue.
You'll ideally bring:
A proven sales track record, with experience achieving and exceeding KPIs and targets.
Previous experience leading, supervising or coaching a sales or customer-facing team.
Strong coaching skills and the ability to develop both high performers and those requiring additional support.
A commercial mindset with an understanding of sales performance, profitability and gross margin.
Excellent written and verbal communication skills.
Confidence managing performance and having constructive conversations when required.
Strong analytical skills and the ability to interpret sales figures and identify trends.
Resilience and the ability to remain calm and decisive in a fast paced environment.
A positive, energetic and solutions-focused approach.




Strong attention to detail and commitment to delivering an exceptional customer experience.
Confidence using Microsoft Office, particularly Excel, as well as CRM and other business systems.
Flexibility to work across a rotating roster, including weekends and evenings and willingness and flexibility to travel to our other offices across Australia and internationally when required.
Travel industry experience would be highly regarded but is not essential.
What's more important is your ability to lead people, drive sales performance and create a team setting where people are motivated to succeed.
Inbound sales calls. No cold calling, our customers come to us!
Do what you love doing best - just sell!
Our dedicated
Concierge, Aviation and Customer Support teams handle the rest
, leaving you free to focus on selling incredible holidays to our customers.
Growth opportunities encouraged and coached.
As a global company with offices across
Australia, Recent Zealand, the US, the UK and South Africa
, we offer exciting opportunities for top performers to explore potential relocation and career opportunities across our international locations.
Our top performers have access to attend exclusive international events and domestic holidays and events.
Discount travel rates for yourself, family and friends!
Worldwide Fam trips when available.
Company incentives.
Employee Assistance Program available to you at no cost.
Hybrid WFH/Office opportunity once trained, and based on Operational requirements.
Birthday Leave + Volunteer Day
Why join Imagine Cruising?
At Imagine Cruising, you'll be part of a passionate travel business where no two days are quite the same.
You'll have the opportunity to lead a team selling incredible travel experiences across cruise, rail and land, while playing a key role in developing our people and driving the continued success of our Australian sales operation.
If you're an experienced sales leader who loves developing people, driving performance and creating exceptional customer experiences,
we'd love to hear from you.
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?
#J-*****-Ljbffr

📌 Sales Manager - Luxury Holidays (Brisbane)
🏢 Imagine Cruising
📍 Brisbane