Youth Off The Streets is a not‐for‐profit organisation that provides safety, support and opportunities for young people to build a positive future. Our services include crisis accommodation and housing support, alternative high school education, alcohol and other drugs counselling, youth justice programs, life skills and employment pathways, cultural support and community engagement.
We focus on early intervention and community‐led support that empowers young people, strengthens families and builds safer, more connected communities. Our work is grounded in trauma‐informed practice, ensuring safety, emotional wellbeing and collaboration are at the heart of everything we do.
About the Role:
Everyone's potential deserves to be realised especially young people finding their way through tough moments.
As a Case Worker Engagement and Support, you will provide short‐term, outcomes‐focused case management to children and young people presenting with low to medium complexity needs. Your work will typically involve time‐limited support (approximately 3-9 months) focused on stabilisation, engagement, and connection to appropriate services.
Working within the needs complexity matrix and service guidelines, you will assess need, identify goals and develop practical case plans that support young people to make informed decisions and build stability. Your practice will be culturally responsive, strengths‐based and trauma‐informed, promoting empowerment, autonomy, dignity and independence.
What you'll do:
Deliver short‐term case management to children and young people with low to medium complexity needs
Maintain program caseloads within agreed timeframes
Complete assessments using the needs complexity matrix and service guidelines
Support young people to identify priorities,



goals and achievable outcomes
Develop, implement and review individualised case plans
Coordinate services and source timely, practical solutions to meet identified needs
Provide information, support, advocacy and referrals to internal and external services
Build respectful, strengths‐based relationships with children, young people and families
Work effectively with Aboriginal and Torres Strait Islander young people and culturally diverse communities
Maintain accurate, timely documentation, data entry and reporting
Participate in team meetings, supervision, reflective practice and career development
Ensure compliance with child protection legislation, child-safe standards and organisational policies
What you'll bring:
Experience delivering case management to children and/or young people
Understanding of issues impacting children and young people and appropriate early‐intervention responses
Experience working within trauma‐informed and strengths‐based frameworks
Ability to assess needs, prioritise tasks and manage a time‐limited caseload
Strong communication, engagement and organisational skills
Cultural competence and commitment to inclusive, respectful practice
Qualifications (or equivalent combination):
Relevant 3-or 4-year tertiary qualification, or
Diploma with relevant experience, or
Certificate‐level qualification with relevant experience
Why you'll love working with us:




Work environment – Trauma‐informed, safe and collaborative
Compensation and benefits - Practical supports that sustain you in demanding, relational work.
Balance – Healthy boundaries, reflective practice and manageable workloads.
What we offer:
Salary packaging: $15,900 tax-free + $2,650 meal & entertainment
EAP for yourself and your family
Additional leave (purchased leave, gifted leave, self‐care leave)
Access to Fitness Passport
Youth Off The Streets embraces
The Sanctuary Model
as the foundation of our organisational culture. This trauma‐informed framework guides how we support young people and staff, prioritising safety, emotional wellbeing and resilience. It shapes our approach to conflict resolution, crisis intervention and healing from trauma creating a safe, inclusive and supportive environment for all.
We are committed to
diversity, equity and inclusion
. These values are part of who we are and how we work. We actively encourage, support and celebrate the diverse voices and strengths of our people. This diversity fuels innovation, deepens connection and strengthens the impact we have in the communities we serve.
Youth Off The Streets is an
EEO employer
and a
child-safe organisation
. This is a rare opportunity to join a passionate, high‐profile not‐for‐profit that values the young people of today and tomorrow and the people who support them.
The successful candidate will be required to hold a
NSW Working With Children Check
,
Police Check
, a
valid Australian Driver Licence
, and
unrestricted Australian working rights
.
We strongly encourage
Aboriginal and Torres Strait Islander people
to apply.
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📌 Case Worker Engagement And Support (Sydney)
🏢 Youth Off the Streets
📍 Sydney