AOD Client Outcome Facilitator
Pay: $***** per hour + shift loading + super
Location: Cairns
Employment Type: Perm PT shift-based
Tradewind Australia is partnering with a respected, well-known not-for-profit organisation to recruit a compassionate and driven Client Outcome Facilitator also known as a Alcohol and Other Drugs support worker.
This is an chance to do meaningful, hands-on work supporting individuals through complex life circumstances - helping people rebuild stability, confidence and connection.
If you're someone who values relationships, advocacy and practical impact, this role allows you to see the difference your work makes every day.
About the Role
As a Client Outcome Facilitator, you will provide holistic, end-to-end case management, advocacy and practical support to clients engaged in the AOD program.
You'll walk alongside people at different stages of their journey - listening, supporting, problem-solving and helping them move toward greater independence and wellbeing.
This role is ideal for someone who enjoys variety, relationship-based work and real-world impact, while working within clear frameworks, policies and service agreements.
Benefits
Employment with a large, respected not-for-profit organisation
Varied shifts with applicable shift loading
Supportive, values-driven team and meaningful work
Key Responsibilities
Provide holistic, end-to-end case management and client support, tailored to individual needs across the client journey
Conduct initial and ongoing client assessments, including screening, risk assessment and safety planning where required
Develop,



implement and regularly review client-centered case management plans in line with organisational policies
Deliver practical and emotional support that builds confidence, life skills and independence
Provide advocacy, information and referral support, helping clients access services and strengthen community connections
Maintain accurate documentation and professional practice, contributing to a safe, compliant and high-quality service environment
What You'll Bring
Essential
Minimum Certificate III in Community Services or a related qualification
(or AOD tertiary qualification within drug and alcohol programs)
Experience in support work, case management or a similar community services role
A strong understanding of client-centered practice, risk management and confidentiality
Excellent communication, organisation and relationship-building skills
A genuine commitment to advocacy, dignity and respect for people experiencing disadvantage
Desirable
Experience working in community services, AOD, rehabilitation or aftercare settings
Confidence working within structured programs, policies and guidelines
A passion for working with people
Commitment to Child Safety, Inclusion and to be an equal opportunities employer
Tradewind Australia is committed to the safety, wellbeing and inclusion of all children and vulnerable people.
We strongly encourage applications from individuals of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, and those from culturally and linguistically diverse communities.
All successful applicants will undergo reference checks, identity verification and Working with Children Check and further compliance requests pending the organisation's requirements.
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📌 Aod Client Outcome Facilitator - Cairns (Queensland)
🏢 Tradewind Australia Pty
📍 Queensland