Crest Dry Cleaners & Laundry is a proud family-owned and operated business that has been servicing Geelong and the Surf Coast for over 20 years.
With six retail locations, a large production facility and a growing team, we're looking for a friendly, outgoing and energetic Customer Service Assistant to join our retail team.
We're looking for someone who genuinely enjoys dealing with people, takes pride in providing excellent service and is comfortable working in a busy environment.
Customer Service Assistant – Casual
***** hours per week
Crest Dry Cleaners & Laundry is a proud family-owned and operated business that has been servicing Geelong and the Surf Coast for over 20 years.
With six retail locations, a large production facility and a growing team, we're looking for a friendly, outgoing and energetic Customer Service Assistant to join our retail team.
We're looking for someone who genuinely enjoys dealing with people, takes pride in providing great service and is comfortable working in a busy environment.
The Role
This is a customer-facing, front counter position where you'll be responsible for looking after our customers and their garments from drop-off through to collection.
The position is casual, approximately ***** hours per week, with shifts across our Geelong stores and a rotating Saturday morning shift.
Key Duties
Greeting customers and providing friendly, professional service
Receiving, tagging and detailing garments and household items




Entering and processing orders through our point-of-sale (POS) system
Checking garments and identifying any stains, damage or special cleaning requirements
Assembling and checking completed orders ready for collection
Liaising with our dry cleaners, pressers and production team
Tracking orders and keeping customers updated when required
Processing customer payments and invoices
Providing customers with general advice on fabrics, cleaning and garment care
About You
We'd love to hear from you if you:
Have at least 3 years' experience in customer service, retail or a similar customer-facing role
Are friendly, confident and enjoy talking with customers
Have strong communication and interpersonal skills
Have excellent attention to detail and take pride in getting things right
Can multitask and stay organised in a busy environment
Are reliable, punctual and able to work independently
Enjoy being part of a team and are happy to lend a hand when needed
Have basic computer skills, with POS experience an advantage
Previous dry-cleaning or laundry experience is
not required
— full training will be provided.
Why Join Crest?
You'll be joining an established, family-run Geelong business with a friendly team and a strong focus on looking after both our customers and our staff.
For the right person, there may also be opportunitie
s
for additional hours as the business continues to grow.
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📌 Front Counter - Customer Service (Geelong)
🏢 Crest dry cleaners
📍 Geelong