As Karrinyup Car Wash continues to grow, we are seeking an experienced Retail Manager to lead the day-to-day operations of our car wash and detailing outlet. This is a customer-facing leadership role responsible for managing teams, ensuring service excellence, driving sales and executing smooth operational performance.
Key responsibilities
Oversee daily operations of the car wash and detailing outlet.
Lead and manage frontline staff, including detailers, cashiers and service coordinators.
Ensure high standards of customer experience and satisfaction.
Manage stock levels, procurement, inventory control and vendor relationships.
Monitor and improve KPIs including revenue, customer retention, service times and feedback scores.
Handle customer issues, resolve complaints and ensure timely service delivery.
Implement marketing campaigns, upsell services and drive customer engagement.
Maintain compliance with safety, hygiene and quality protocols.
About you




Minimum 3+ years of retail or service outlet management experience.
Prior experience in the automotive, hospitality or franchise operations space will be highly regarded.
Robust people management and team leadership skills.
Proven track record of hitting sales and customer service targets.
Excellent communication and interpersonal skills.
Basic proficiency in POS systems, scheduling tools and MS Office and/or Google Workspace.
About us
Karrinyup Car Wash is a vehicle wash, detailing, services and retail business based in Karrinyup, Western Australia. With a growing team and customer base, we are seeking an experienced Retail Manager to lead the day-to-day operations of our car wash and detailing business and to foster a positive, inclusive workplace culture.
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📌 Retail Manager (Perth)
🏢 Karrinyup Car Wash
📍 Perth