About Quoreka : Quoreka has a formidable presence in the vendor solutions market for metals, energy, and agriculture.
Catering to a wide range of asset classes, our company utilizes a cloud-based suite of CTRM and ETRM solutions enhanced by AI/ML technology, alongside Supply Chain Management and E-Sourcing products.
Today, we boast of extensive CTRM/ETRM expertise across softs, ags, fertilizers/chemicals, liquids, precious metals, concentrates, energy and much more.
Quoreka is able to provide the industry with a very unique offering that meets the growing demands of commodity traders, energy merchants' miners, industrials to producers providing best-in-class functionality, user experience, technology and services.
Our product roadmap is innovation-centric, focusing on AI and delivering strong product value propositions with clear short-term, medium-term, and long-term goals.
Quoreka has over 200 employees and offices across the UK, India, Australia, Switzerland and Canada, serving ~100 customers globally across multiple commodity segments.
Position/Title: Graduate Support Engineer Quoreka provides innovative commodity bulk material management systems to the mining and grain industries.
Our clients are large multi-nationals with a global presence in commodities markets, and their operations run around the clock.
We are looking for a Graduate Support Engineer to join our Adelaide-based team, to start immediately.
In this entry-level role you will provide front-line support for our implemented systems and products, helping our clients achieve maximum possible uptime.
You will be part of a 24/7 rotating on-call support roster, alongside business-hours support,



and will work closely with our Engineering and project delivery teams.
Full on-the-job training is provided.
Key responsibilities -Provide Tier 1 phone support for client systems as part of a 24/7 rotating on-call roster, including after-hours, weekends and public holidays -Handle email and ticketed support requests as Tier 1 support during business hours -Respond to and resolve support requests within the timeframes set out in client support agreements -Log, record and categorise all support requests, and track each item through to completion -Analyse, reproduce and document defects raised through support channels, escalating to the Engineering team where required -Resolve support defects, or test rectifications of defects received from the Engineering team -Undertake regression testing of product releases -Assist with preparing and delivering releases to production environments, including release artefacts -Prepare reporting on support items and contribute to support documentation and knowledge articles Competencies, experience and knowledge -Basic understanding of control system architectures, PLC system design and programming techniques -Basic knowledge of the processes involved in the design,



implementation and commissioning of automation systems -Understanding of relational databases and Structured Query Language (SQL), and basic scripting skills -Solid analytical, troubleshooting and problem-solving skills -Excellent written and verbal communication skills, and the ability to interact professionally with a diverse group including site operators, engineers, electricians and subject matter experts -A calm, customer-focused approach when working under pressure -Strong time-management, documentation and reporting skills -Ability to work independently and as part of a team -Willingness and availability to participate in a 24/7 rotating on-call support roster -Compliance with client Drug and Alcohol policies and other HSE/WHS requirements Experience in the following would be highly regarded but NOT essential: -Work placements, internships or vacation work in a control systems, automation, IT or support role -Exposure to IEC ***** programming standards, or PLCs such as ISaGRAF, Beckhoff, GE Fanuc, Schneider and Allen-Bradley -Knowledge of XML standards and tools -Knowledge of .
NET / C# or Delphi, or experience troubleshooting applications -Knowledge of industrial communications standards -Some exposure to the mining or agribusiness industries Experience This is a graduate-level role: no minimum years of industry experience are required.
Comprehensive on-the-job training is provided, including training for on-call support duties.
Education Relevant tertiary qualification, recently completed or nearing completion (i.e. Electrical / Mechanical / Mechatronics / Robotics / Computer or Information Science) Job Location Adelaide, Australia

📌 Graduate Support Engineer (Adelaide)
🏢 Eka Software Solutions
📍 Adelaide