Are you an experienced customer service or sales professional looking to build a career in banking with one of Australia's largest banks? We are currently recruiting a Personal Banking Advisor in Preston, VIC. This is a diverse, customer-facing role suited to someone who enjoys building relationships, understanding customer needs and providing tailored solutions.
YOU
Bring strong customer service experience, confidence speaking with a wide range of customers and a genuine ability to build rapport. Experience in retail sales, consultative sales, hospitality, telecommunications, insurance, automotive, financial services or another fast-paced customer environment will be highly regarded. You will be comfortable asking questions, identifying opportunities to better support customers and having more detailed conversations about their banking needs.
THE ROLE
As a Personal Banking Advisor, you will deliver a high level of customer service while supporting customers with a broad range of banking needs. You will take the time to understand each customer's circumstances, identify suitable solutions and help them make confident banking decisions.
Provide personalised banking solutions across everyday banking, personal lending, credit cards, insurance and other relevant products.
Conduct customer needs assessments and identify opportunities to proactively recommend suitable products and services.
Assist with lending applications, ensuring documentation and compliance requirements are accurately completed.
Identify opportunities to connect customers with specialist teams, including home lending, business banking and other areas of the bank.
THE CLIENT
Our client has a strong national presence and offers an excellent support structure, professional development opportunities and genuine career pathways within banking.
Applicants of all ages, people with disability and Aboriginal and Torres Strait Islander peoples who meet the requirements of this position are strongly encouraged to apply.
If you have any support or access requirements, we encourage you to advise us at the time of application.
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