Randstad is seeking a Customer Service Officer in Melbourne to deliver first-contact support across phone, face-to-face, and digital channels for the local council. The role focuses on resolving inquiries efficiently and empathetically while logging interactions in Pathway CRM.
Responsibilities include managing receptions, payments for council fees, and handling multiple channels like webchats, emails, and e-CRS forms, with adherence to safety and cash-handling protocols.
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📌 Multi-Channel Community Services Officer (Melbourne)
🏢 Randstad
📍 Melbourne
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