Local Council near Preston is seeking a Customer Service Officer to deliver first-contact service across phone, face-to-face, and digital channels, acting as the face and voice of the council. The role aims to resolve inquiries efficiently with empathy and professionalism.
Responsibilities include accurate CRM entries in Pathway, handling complaints per council values, managing reception, and processing payments with strict cash-handling protocols.
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📌 First-Contact Community Service Specialist (Melbourne)
🏢 Local Council Near Preston
📍 Melbourne
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