Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.
As a
Consultant, Tooling & Innovation
, you'll be part of the Digital Sales team, helping shape how work gets done across the function. Combining process improvement, technology, governance and innovation, you'll identify opportunities to simplify workflows, improve efficiency and introduce new tools and AI-enabled solutions that help teams deliver better outcomes. Working closely with stakeholders across Digital, Marketing, Technology, Risk and Compliance, you'll play a key role in driving capability uplift and embedding smarter ways of working.
Each day, you'll go above and beyond to:
Analyse and optimise processes, workflows and ways of working to reduce cycle times, remove inefficiencies and improve delivery velocity
Identify, prioritise and implement process improvement, automation and AI-enabled innovation opportunities
Evaluate tooling, technologies and workflow solutions, balancing business value, feasibility, risk and customer experience considerations
Design and implement solutions that streamline work, reduce manual effort and improve productivity
Partner with process owners to understand risks, controls and compliance obligations and identify improvement opportunities
Document, maintain and govern operational processes, frameworks and standards to ensure consistency and compliance




Collaborate with squads, capability teams and stakeholders to solve workflow challenges and embed improved ways of working
Develop reusable assets, templates and frameworks that improve scalability and operational effectiveness
Measure and communicate the impact of tooling, automation and innovation initiatives, ensuring tangible business value is realised
Work closely with Technology, Risk and Compliance teams to ensure solutions are sustainable, compliant and aligned to enterprise standards
Identify emerging technologies and best-practice approaches that can enhance Digital Sales performance and capability
Support organisational change activities to drive adoption of new processes, tools and ways of working
We're looking for the best and brightest to deliver the best for our customers. You'll need:
7+ years' experience in process engineering, continuous improvement, governance or operational optimisation, ideally within digital, marketing or financial services environments
Demonstrated experience assessing, implementing and optimising digital tools, platforms, workflows and automation solutions




Experience identifying and deploying AI-enabled solutions to improve operational effectiveness and productivity
Strong process analysis, process engineering and governance capability
Experience documenting and improving complex business processes and operating models
Strong understanding of governance, risk management and compliance frameworks
Experience working across large, complex organisations and influencing a diverse stakeholder group
Excellent communication, facilitation and stakeholder engagement skills
Strong business acumen with the ability to prioritise initiatives based on customer, commercial and operational outcomes
Experience using process mapping and optimisation tools such as Signavio
or similar platforms
A continuous improvement mindset with a passion for innovation and emerging technologies
Tertiary qualification in Information Systems, Business Operations or a related discipline
LEAN Six Sigma, BPM, BPMN, Process Excellence, Change Management or AI-related certifications highly regarded
A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an setting where you can work your way.
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📌 Consultant Tooling Innovation (Melbourne)
🏢 NAB
📍 Melbourne