Crystalbrook Collection is a bold and sustainably minded hotel group redefining luxury hospitality in Australia.
Driven by our spirit of wonder, we create locally unique hotels, restaurants and guest experiences that reflect the character of their place and the personality of our people. We believe luxury should feel considered, creative and responsible, with experiences that leave a positive impression on our guests, our collaborators and the communities we are part of.
As our collection continues to grow, including the opening of Crystalbrook Sam in Adelaide at the end of **** and Crystalbrook Aurora in Canberra in early ****, we are entering an exciting new chapter.
Guided by our values - We are Customer Obsessed, We are Collaborators and We are Courageous - we are building more than hotels. We are building careers, experiences and a new standard of hospitality.
The Opportunity
Bring your spa expertise and leadership to Eléme Day Spa in Cairns, where personalised treatments and thoughtful service shape the guest experience. As Spa Supervisor, you will guide a skilled team, stay connected to the treatments you enjoy and play an active part in the spa's success.
Working closely with the Spa Manager, you will coach and develop therapists, coordinate bookings and support roster planning, ensuring the team are prepared and each day runs smoothly. You will lead by example, deliver treatments as required and take responsibility for daily operations in the Spa Manager's absence.
You will also bring a commercial perspective to the role, recognising opportunities to improve treatment availability, retail sales and rebooking through relevant recommendations and strong guest relationships. Using performance results and guest feedback,



you will help turn those opportunities into practical improvements.
From welcoming recent team members to maintaining treatment quality, presentation and hygiene, your leadership will help create a spa where guests feel well cared for and the team take pride in their work.
The Talent
You are confident in your craft and enjoy sharing your knowledge. Colleagues can rely on you for clear guidance, practical support and constructive feedback. With guests, you listen carefully, build trust and recommend treatments and products suited to their needs.
You bring sound judgement, strong organisation and an understanding of how guest care, team performance and commercial results work together.
You Will Bring
A Diploma in Beauty Services, Massage Therapy or an equivalent recognised qualification
Supervisory or senior therapist experience within a luxury spa or wellness environment, including coaching and developing others
Strong technical knowledge across massage therapies, beauty treatments and wellness services
Demonstrated retail sales capability and an understanding of revenue generation, productivity and profitability
Strong organisation and relationship‐building skills, qualified presentation, discretion and confidentiality
A sound understanding of workplace health and safety, hygiene and operational compliance
Availability to work flexibly,



including weekends and public holidays
Why Us
50% F&B; discount across all Crystalbrook restaurants and bars
$99 room rates and a generous friends and family discount
Enhanced parental leave and lifestyle benefits
A commitment to a green future through sustainable luxury practices
Access to our internal mobility program and team reward schemes
Online learning and training platforms and tailored career development pathways
A culture of collaboration, diversity and elevated experiences
Limitless career opportunities in a fast‐growing, dynamic environment
Regular service recognition and team engagement events
Crystalbrook Collection is an award‐winning hotel development and management company, home to one of Australia's newest portfolios of distinctive upscale hotels, restaurants and bars.
In just eight years, we have grown to own and manage more than AU$1 billion in luxury hotel assets across New South Wales and Queensland, with exciting new hotels planned for Adelaide and Canberra in **** and ****. With continued ambition for growth across Australia and internationally, Crystalbrook Collection is proudly shaping a bold and distinctive future in hospitality.
We're proud to foster a workplace that supports equality, inclusion and accessibility. We welcome applications from all genders, ages, backgrounds, cultures and religions.
If you have a health condition or disability, please let us know early in the recruitment process so we can provide the appropriate support to ensure you can perform at your best.
As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.
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📌 Spa Supervisor (Cairns)
🏢 Crystalbrook Collection
📍 Cairns