The role will suit someone who is confident communicating with a wide range of people, comfortable working in a high-volume call centre setting and able to interpret policies, procedures and legislation to provide accurate advice.
Key responsibilities
Working within a busy Expiation Notice team, you will be responsible for providing accurate information and assistance to members of the public while supporting the administration and processing of expiation notices.
Provide high-quality customer service and assistance to members of the public via telephone, email and online communication.
Respond to customer enquiries and correspondence in accordance with relevant legislation, policies and procedures.
Assess and process expiation notices accurately and efficiently.
What you need
Previous call centre or high-volume customer service experience.
Excellent verbal and written communication skills.
Strong attention to detail and a high level of accuracy.
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📌 Expiation Notice Officer (Adelaide)
🏢 Federal Government client (agency undisclosed)
📍 Adelaide