Scholastic Australia
is looking for an enthusiastic and proactive
Sales Support Coordinator / Customer Contact Consultant
to join our Customer Contact Team.
This is a great opportunity for an experienced administrator looking for a varied role, or someone looking to build their career in the publishing industry. If you're organised, enjoy keeping things on track and like being involved in making things happen, we'd love to hear from you.
About the role
Working closely with our Key Account Managers, you will provide essential sales and administrative support to help ensure our customers receive excellent service and our sales processes run smoothly. You will also be required to assist our Customer Service Team in a Call Centre environment.
Your responsibilities will include:
Supporting Key Account Managers with monthly submissions and special sales proposals
Ensuring information is accurate, complete and submitted within deadlines
Working collaboratively with our Supply Chain and Publishing teams to deliver outcomes for customers
Managing multiple priorities across a range of systems and databases
Providing general administrative and customer support across the team via email & phone
Contributing to a positive and team-oriented team environment
About you
You'll be someone who takes ownership, enjoys being busy and isn't afraid to roll up your sleeves to get things done.



You will have:
Excellent attention to detail and accuracy
Excellent time management and organisational skills
The ability to prioritise and manage multiple tasks and deadlines
The ability to work confidently across multiple systems and databases
The ability to work independently while also being a collaborative team member
A proactive, flexible and can-do approach
Call Centre experience would be highly regarded
Ability to manage a variety of customer service tasks
Friendly phone manner as well as a desire to exceed customer expectations backed by strong administrative & keyboard/data entry skills.
A willingness to be cross trained within the call centre
Working hours and location
This is a
part-time, office-based role working Tuesday, Wednesday and Thursday, 7.5 hours per day, between 8:30am and 5:00pm
.
Applicants must be available to work these days and within these hours, and the role will be based in our Lisarow office.
This is an opportunity to join a team within the publishing industry where your work will directly contribute to supporting our customers and sales team. You'll have the opportunity to develop your skills, take on new responsibilities and grow with the role.
Only shortlisted candidates will be contacted.
#J-*****-Ljbffr

📌 Sales Support Coordinator / Customer Contact Consultant (New South Wales)
🏢 Scholastic
📍 New South Wales