Join our team of 2,000+ people making a positive difference to more than 15,000 older Victorians through aged care services.
At Benetas, we're transforming the experience of ageing through collaboration, new ideas and genuine care. Be part of a respectful and supportive workplace where your contribution is valued, your wellbeing matters and purposeful work connects us.
Help older Victorians and their families navigate aged care with confidence
Permanent full-time role, Monday to Friday, 9 am–5 pm
Not-for-profit salary packaging – reduce tax and increase your take-home pay
Help older Victorians and their families make confident, informed decisions at an important time in their lives.
Customer Centre Advisor
As a Customer Centre Advisor, you'll be a trusted first point of contact for older people, their families and support networks as they explore aged care services and consider their next steps. You'll provide clear, accurate and compassionate guidance about Benetas' Residential Aged Care and Home Care services, responding to enquiries across phone, email and online channels.
The Role
Working closely with teams across Benetas, you'll help customers understand their options, connect them with the right services and support a smooth experience from initial enquiry through to admission or service commencement.
Reporting to the Customer Centre Team Leader, you'll also maintain accurate customer information, coordinate follow-up activities and contribute ideas that help us continuously improve the customer experience.
This is a permanent full-time position, working Monday to Friday, 9 am–5 pm.
About You
You're a customer-focused professional who listens carefully, communicates with empathy and builds trust easily.
You're comfortable supporting people through important decisions and can balance a warm, human approach with accuracy, organisation and sound judgement.
You'll bring:




Previous experience in customer service, administration, a contact centre or a similar service setting
Strong written and verbal communication skills, with the ability to explain information clearly and sensitively
A natural ability to build rapport with people from a wide range of backgrounds
Strong organisation, attention to detail and the ability to manage competing priorities
Confidence using digital systems and maintaining accurate customer records
A collaborative approach and willingness to learn new systems, services and processes
An understanding of, or willingness to learn about, aged care services, funding arrangements, customer rights and privacy requirements
Experience using Genesys Cloud or a similar contact centre platform would be highly regarded, as would experience with CRM systems or within aged care, health, disability or community services.
Why Benetas?
Make a real difference by helping older people and their families navigate an important stage of life
Access not-for-profit salary packaging and increase your take-home pay
Work in a safe, respectful and supportive environment where people are valued and encouraged to share their ideas
Be supported by accessible leaders who want you to succeed
Build your knowledge and capability through professional development and opportunities for career growth
Join an established, values-based not-for-profit organisation committed to quality, innovation and improving the experience of ageing
Be part of a collaborative team where your contribution directly shapes positive customer outcomes
Join us on our fulfilling journey as we transform the experience of ageing through collaboration, new ideas and genuine care.
Across Benetas, our people build meaningful connections and make a real impact by delivering exceptional, person-centred services. Feel supported to do your best work in a culture where people, purpose and respect sit at the heart of everything we do.
#J-*****-Ljbffr

📌 Customer Centre Advisor (Melbourne)
🏢 Benetas
📍 Melbourne