Are you passionate about delivering great customer service and looking for your next opportunity?
We're looking for Customer Service Specialists to join a leading global insurance organisation based in Melbourne CBD. You'll be the first point of contact for customers, helping with their insurance enquiries and providing friendly, knowledgeable support across phone, email and online channels.
The Role
This is a full-time, 6-month contract running from 26 October **** to 26 April ****.
You'll work as part of a supportive customer service team, with comprehensive training provided to set you up for success.
Your day-to-day will include:
Handling inbound phone-based customer enquiries
Managing written requests and email enquiries through internal systems
Making sales calls relating to new business
Following up with customers on non-sales enquiries
Providing clear, accurate and empathetic support to customers
Using multiple systems to record and manage customer interactions
Supporting customers across phone, email, online referrals and social media
Are you passionate about delivering great customer service and looking for your next opportunity?
We're looking for Customer Service Specialists to join a leading global insurance organisation based in Melbourne CBD. You'll be the first point of contact for customers, helping with their insurance enquiries and providing friendly, knowledgeable support across phone, email and online channels.
The Role
This is a full-time, 6-month contract running from 26 October **** to 26 April ****.
You'll work as part of a supportive customer service team, with comprehensive training provided to set you up for success.
Your day-to-day will include:
Handling inbound phone-based customer enquiries
Managing written requests and email enquiries through internal systems
Making sales calls relating to new business
Following up with customers on non-sales enquiries
Providing clear, accurate and empathetic support to customers




Using multiple systems to record and manage customer interactions
Supporting customers across phone, email, online referrals and social media
Training & Support
You'll receive 4
weeks of full-time training
in the organisation's Collins Street office before moving into a supported
buddying period
, working alongside experienced team members and trainers.
The contact centre operates between 8am and 8pm, so flexibility across these hours is required.
What's in it for you?
$*****per hour + super
Weekly pay
Full-time, 6-month contract
Melbourne CBD location close to public transport
Comprehensive paid training
Ongoing support from experienced team members
Prospect to build your experience within the insurance industry
Join a collaborative and customer-focused team
About You
We're looking for people who genuinely enjoy helping others and are confident communicating with customers.
You'll ideally have:
Previous customer service, call centre or phone-based experience
Excellent communication and interpersonal skills
A genuine passion for delivering a great customer experience
Strong attention to detail and the ability to manage multiple systems
Confidence working in a fast-paced workplace
The ability to remain calm, professional and empathetic when dealing with customers
A positive, collaborative approach and willingness to learn
Strong computer skills and the ability to quickly pick up new systems
You don't need previous insurance experience — full training will be provided.
Ready to take the next step?
If you're customer-focused, reliable and ready to join a global insurance organisation, we'd love to hear from you. Apply now with your updated CV.
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📌 Customer Service Specialist (Melbourne)
🏢 Mayday Recruitment Group
📍 Melbourne