Work Setup: Fully office-based for initial 4-week training, moving to 3 days office / 2 days WFH
Duration: 6-Month Contract ( October **** - April ****)
Pay Rate:
$*****/hr + Super
Location:
Melbourne CBD
Work Setup:
Fully office-based for initial 4-week training, moving to 3 days office / 2 days WFH
Duration:
6-Month Contract ( October **** - April ****)
About the Opportunity
We are recruiting on behalf of a major general insurance provider for dedicated
Customer Service Consultants
to join their high-performing Melbourne CBD team.
If you bring solid general insurance experience and excel in a rapid-paced environment, this role offers an ideal balance of hybrid flexibility, structured support, and varied daily tasks.
What You'll Be Doing
You will manage member interactions across multiple channels:
Inbound Phone Service (60%):
Assist members with policy enquiries, coverage details, and new policy setups.
Workflow & Written Requests (20%):
Process email submissions, online referrals, and social media queries through internal workflow systems.
New Business & Sales (10%):
Handle inbound enquiries from prospective members looking for new coverage.
Outbound Support (10%):
Complete non-sales follow-ups to ensure documentation and enquiries are fully resolved.
Hours & Location
Operating Hours:
Rotating shifts between
8:00 AM - 8:00 PM
, Monday to Friday.
Training & Buddying:
2 weeks of full-time in-office training and hands-on buddying with experienced team members in Melbourne CBD to set you up for success.
Hybrid Split:
3 days in the Collins Street office, 2 days working from home.
Key Requirements
Insurance Experience:
Prior background in general insurance (policy admin, claims, or contact centre) is
essential
.
Communication:
Transparent, articulate verbal phone skills and concise written communication.
Tech Proficiency:
Comfortable navigating workflow platforms, CRMs, and multiple screens simultaneously.
Availability:
Able to start on
26 October ****
and work a rotating 8am-8pm roster.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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