Managed IT Pty Ltd, a Perth-based MSP with 21+ years of experience, seeks a Tier 3 engineer stepping into their first management role to become the technical authority of the service desk. You will mentor analysts, plan changes, run daily stand-ups, and use AI tools to diagnose and coach while maintaining proactive ticket handling and collaboration with security and operations managers.
This role requires solid Microsoft 365, networking, Windows Server, ITIL, and CCNA/SC-300 style
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📌 Senior Service Desk Lead — Proactive Msp It (Perth)
🏢 Managed IT
📍 Perth
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