Guest Experience Host & Face to Face Lead Generator (Parental Leave Coverage)
Join our team as a Guest Experience Host & Face to Face Lead Generator, where you'll play a crucial role in enhancing our guests' stay by providing exceptional service and ensuring seamless operations at our front desk.
This is a fixed term 10 month parental leave contract from October **** until August ****.
About the Role
Join our team as a Guest Experience Host & Face to Face Lead Generator, where you'll play a crucial role in enhancing our guests' stay by providing exceptional service and ensuring seamless operations at our front desk.
This is a fixed term 10 month parental leave contract from October **** until August ****.
What You Will Be Doing
Sales Appointment Generation:
Schedule onsite guests for Member Updates or Club presentations during their stay.
Performance Targets:
Meet monthly tour budgets and other key performance indicators.
Tour Generation:
Assist in ensuring prospects meet the Company's tour qualification specifications.
Front Desk Operations:
Handle greeting and registering members and guests, providing local area information, completing department paperwork, and using communication equipment.
Guest Assistance:
Pre-call, greet, welcome guests, provide room escorts, porter service, follow-up courtesy calls, and tourist information/bookings.
What's In It For You
Skills Development:




Build your skills and expertise to reach your full potential and achieve your personal goals.
Exclusive Perks:
Unlock exclusive global discounts on accommodation, dining, lifestyle, and more, adding extra sparkle to your work-life experience.
Continuous Learning:
Gain full access to Accor's learning and development platform, offering thousands of courses and sessions to unlock your potential and expand your knowledge.
Recognition and Rewards:
Benefit from personalized reward and recognition programs, celebrating your contributions to our team's success.
Vibrant Environment:
Work in a dynamic and supportive workplace that values diversity and inclusion.
Your Skills and Experience Include
Excellent communication skills (verbal & written).
Exceptional customer service and problem-solving skills.
Knowledge of sales techniques and ability to build rapport with strong resilience.
Computer literate; previous PMS experience is a plus.
Positive attitude, determination, and results-driven approach.
Join us on this exciting journey as we redefine excellence in guest experience and create unforgettable memories for our customers.
Accor Vacation Club is committed to fostering a diverse & inclusive culture. We believe in equal opportunities and are dedicated to creating a workplace where individuals are valued, supported, and celebrated for the unique talents and perspectives they bring to our team.
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📌 Guest Experience Host & Face To Face Lead Generator (Parental Leave Coverage) (Melbourne)
🏢 Travel + Leisure
📍 Melbourne