Established in ****, OPC IT offers a range of technology solutions to small business, government departments and education clients throughout Australia.
About the role
As the first point of contact for our managed services clients, you'll handle and resolve common incidents and service requests. You'll keep clients informed in clear, friendly language and pass more complex work to our Level 2, security, network and onsite specialists. You'll join a dedicated team that supports and maintains client ICT infrastructure across many locations.
What you'll do
Answer Service Desk calls and requests, and log and update tickets in Halo
Sort and prioritise new tickets, then fix routine issues using our standard procedures (SOPs) and knowledge articles
Reset passwords and MFA, onboard and offboard users, change mailboxes and groups, and assign licences
Set up and deploy devices using our standard builds and Microsoft Autopilot
Support users remotely and at their desks with Windows, Microsoft 365, printers, peripherals, connectivity and meeting rooms
Act on assigned monitoring alerts, including backup, endpoint protection and disk capacity
Keep client records, asset details and knowledge articles up to date
Escalate promptly, with full notes, whenever an issue is beyond Level 1 scope or raises a security concern
About you
At OPC IT, our people are our most valuable asset and we choose our team carefully.



You'll be adaptable, well presented and passionate about customer service. You'll also bring:
Helpdesk or IT support experience, or relevant entry-level training or a traineeship
Experience working with a ticketing system
An understanding of ITIL
Strong communication skills, including the ability to explain technical steps clearly
Good time management, attention to detail and composure under pressure
A willingness to follow documented processes and to ask for help early
The ability to learn quickly and adapt
Fluency in English
An entry-level IT qualification or Microsoft certification
Windows 11 troubleshooting
Microsoft 365, Entra ID (Active Directory) and Intune
Basic hardware and printer skills
Basic networking knowledge (DNS/DHCP, firewalls, routers, switches and wireless)
A basic understanding of backup technologies
Experience with Halo or similar ticketing and remote support tools
Current driver's license and vehicle
What we offer
We work in a dynamic, fast-paced environment that calls for a 'sleeves up, can do' attitude and a highly professional work ethic. In return, you'll get an attractive salary package with benefits, based on your experience. You'll also get ongoing training and professional development, and we'll support you to keep your certifications current.
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📌 Service Desk Technician - Level 1 (Canberra)
🏢 OPC IT
📍 Canberra