WARM Health Collective is on the lookout for a Full/Part Time, Medical Receptionist extraordinaire, who is responsible for supporting the effective day-to-day administrative operations. This includes coordinating patient enquiries, managing clinician schedules, supporting referral and intake processes, and maintaining accurate administrative and billing systems.
The role plays a key role in ensuring patients, referrers, and clinicians experience a responsive, organised and compassionate service environment within a specialist mental health setting.
Key Responsibilities
Managing incoming phone and email enquiries from patients, referrers and healthcare providers
Coordinating appointments and managing clinician diaries
Processing referrals and supporting patient intake and onboarding
Managing patient waitlists and appointment follow‐up
Medicare billing, invoicing and receipting
Liaising with GPs, specialists and other healthcare providers as required
Preparing and managing clinical correspondence
Maintaining accurate electronic medical records
Supporting clinicians with administrative workflow
Maintaining confidentiality of patient information in accordance with privacy legislation
Assisting with general front‐of‐house and practice operations




Supporting implementation of administrative systems and processes where required
Any other reasonable duties as directed by Practice Manager or Clinical Director
Selection Criteria
Experience working in a healthcare environment
Solid organisational skills and attention to detail
Excellent written and verbal communication skills
Ability to manage competing priorities in a busy clinical environment
Professional and compassionate approach to patient interaction
Ability to work independently and as part of a small multidisciplinary team
Experience working within a mental health setting
Familiarity with Medicare billing processes
Competent using Microsoft Office 365 including WORD, Excel and SharePoint
Licenses, Registrations and Qualifications
Relevant administrative experience in a healthcare setting essential.
Additional Information
This job description outlines the general nature and responsibilities of the role and is not intended to be an exhaustive list of duties. The successful applicant may be required to undertake other duties as reasonably requested, in line with the development of the role and the needs of the service.
Job share for the right candidates will be considered.
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📌 Medical Receptionist (Melbourne)
🏢 WARM Health Collective
📍 Melbourne