Universal Hotels is a family-owned group of 18 venues across Sydney with more than 60 event spaces across the group. This is a genuine build opportunity with no existing pipeline, CRM, or shared enquiry handling process. You will design all of it and then sell against it. This is not a single-venue job—clients can be matched to a pub, rooftop, private dining room, basement club, or hotel with rooms attached.
Key responsibilities
Sell corporate, social and group dining bookings across the portfolio
Conduct proactive outreach to businesses, clubs and community groups around each venue
Match briefs to the right room, whichever venue it sits in
Own your accounts end to end, from first enquiry through to invoice
Build relationships with repeat bookers who come back year after year
Build one enquiry inbox and one CRM for the group
Establish a response standard and the workflow that holds the team to it
Develop pricing and capacity by room, adjusted for season, day and time
Create packages that work across different venue types
Run sheets for every booking, issued to the venue
Conduct regular venue walk-throughs so you know what each room can really do
Be on site for the big ones




Follow-up after the event: thank you, review, reboking
About you
3 to 5+ years in hospitality, venue or events sales
Multi-venue or group experience is a big plus
Track record in building pipeline and converting it, with numbers you can talk through
Comfortable with CRM systems. You'll be choosing and setting ours up
Sydney market knowledge and existing corporate relationships are an advantage
Work autonomously but also thrive in a people setting where support is there when you need it
Enjoy building as much as selling
Work well with venue teams
About us
Universal Hotels is a family-owned group of 19 venues across Sydney, and we're still growing. Pubs, restaurants, bars, a nightclub and four accommodation properties, each with its own character and its own local following.
Competitive base plus incentives tied to booked revenue
A blank page and the backing to build it properly
Direct line to the leadership team, so decisions get made quickly
A group that's growing, with more venues coming and room for the role to grow with it
#J-*****-Ljbffr

📌 Functions & Events Manager (Sydney)
🏢 Universal Hotels Group
📍 Sydney