Umps is an Australian technology company helping older adults stay independent and safe at home. We design and build personal alarms and smart home products that give families peace of mind and help people live well for longer.
Who you'll be working with
You'll join a small, tight-knit support team that looks out for each other, has a laugh, and cares a lot about the people on the other end of the phone. We cover each other's breaks, share the tricky calls, and celebrate the wins, like the client who finally got their alarm set up or the daughter who called back just to say thanks.
This role
You'll be the first friendly voice our clients and their families reach when they need help. Some days that means troubleshooting a device. Other days it means patiently walking someone through a setup, or just making sure they feel heard. Every conversation matters, because what we do helps keep people safe.
Coming from hospitality or retail?
You already have the most key skills for this job. You can read people, keep your cool when it's busy, and make someone's day a bit better. This role puts those skills to work in a full-time job with regular hours, where you'll learn new technical skills and see the difference you make. If you're looking for a step into a meaningful career, we'd love to hear from you.




Key Responsibilities
Help clients and families over the phone, email and chat with warmth, patience and practical answers
Troubleshoot technical issues, and know when to escape
Make proactive check-in calls to clients and referral partners
Keep clear, accurate records in our support systems
Share what you're hearing from customers so we can keep making things better
About you
1-2 years in a customer-facing role. Hospitality and retail backgrounds are very welcome.
You like people, and you're good at making them feel at ease
You're organised, reliable and take pride in getting the details right
You're comfortable with technology and enjoy figuring out how things work
You stay calm when things get busy, and you're happy to jump in and help a teammate
What we offer
Full-time, regular hours and a career path you can build on
A team that has your back
Work that matters: you'll help real people stay safe and independent every day
$55K-$65K base + super, depending on experience
This role may be performed part-time for the right candidate. Please note this on your application if part-time work is your preference.
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📌 Customer Support Associate (Melbourne)
🏢 Umps Health
📍 Melbourne