Full-Time | Monday to Friday | Permanent | 100% Office-Based
COLDLINE Refrigeration is looking for a
reliable, organised and proactive Service & Office Assistant
to join our team.
This is an important, hands-on role within our commercial refrigeration business. You will work closely with our office team and technicians to help keep service jobs organised, customers informed and the day-to-day operation of the business running smoothly.
This is a 100% office-based position and is not a work-from-home or hybrid role.
About the role
COLDLINE Refrigeration | Sydney, NSW
Full-Time | Monday to Friday | Permanent | 100% Office-Based
COLDLINE Refrigeration is looking for a
reliable, organised and proactive Service & Office Assistant
to join our team.
This is an important, hands-on role within our commercial refrigeration business. You will work closely with our office team and technicians to help keep service jobs organised, customers informed and the day-to-day operation of the business running smoothly.
This is a 100% office-based position and is not a work-from-home or hybrid role.
Your Role
Your day-to-day responsibilities will include:
Answering incoming phone calls and emails
Booking and checking service jobs
Monitoring jobs throughout the day
Following up outstanding and incomplete jobs
Assisting with scheduling and coordinating technicians
Communicating with customers regarding job progress
Ordering refrigeration parts, equipment and materials
Following up suppliers, orders and deliveries
Raising purchase orders
Checking technicians' completed job information and paperwork
Making sure job notes and records are accurate and complete
Assisting with quotes, invoices and general paperwork




General office administration
Supporting management and the service team as required
The Person We're Looking For
Reliability and attendance are very important to us.
We need someone who:
Is reliable, punctual and ready to work each day
Understands the importance of consistent attendance
Takes responsibility for their work
Doesn't need to be constantly reminded to complete tasks
Follows jobs and requests through to completion
Is comfortable working in a busy office environment
Can manage multiple priorities without becoming overwhelmed
Is confident and skilled when answering phones
Communicates well with customers, technicians and suppliers
Has good computer and administration skills
Pays attention to detail
Is willing to learn and take on responsibility
Wants a stable, long-term position
Previous experience in
office administration, service coordination, refrigeration, air conditioning, electrical, plumbing, construction or another trade/service business
would be highly regarded but not necessary.
Commercial refrigeration experience is
not essential
. We are happy to train the right person who has a good attitude and strong work ethic.
What We Offer
Permanent full-time employment
Monday to Friday
Stable, long-term position
Supportive team environment
On-the-job training
Varied and interesting work
Opportunity to develop your skills and responsibilities
Opportunity to grow with COLDLINE
Salary negotiable depending on experience
Important
This position requires someone who can be
physically present in our office Monday to Friday
and become a dependable part of our day-to-day team.
There is no work-from-home or hybrid arrangement for this position.
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📌 Service And Office Assistant (Sydney)
🏢 Coldline Refrigeration Management
📍 Sydney