Administration Operations – Customer Service Consultant
Location: Adelaide or Melbourne office. This is a hybrid role that requires working in the office at least three days a week.
Contract Type: Full‐time, Permanent.
The Customer Service Consultant is responsible for providing administrative services across multiple funds and products using a range of registry systems, processes and procedures. The purpose of the role is to help provide a high quality and timely execution of tasks for our customers across a range of Insurance tasks and complex processes with a strong focus on customer service.
In addition to the above we strive for success by encouraging the consultants to have a willingness to understand the complexity of Insurance across our multiple products to proactively be involved in the enhancement of our client and customer experience. While previous Insurance experience is not required an enthusiastic and openness to learning is essential.
Responsibilities
Provide administrative support across multiple funds and insurance products using various registry systems.
Execute insurance‐related tasks and complex processes accurately and in a timely manner.
Deliver high‐quality customer service with clear and effective communication.
Demonstrate strong attention to detail in all administrative duties.
Collaborate with the team to enhance client and customer experience.
Show a willingness to learn and understand the complexities of insurance products.




Requirements
Strong administrative and organisational skills.
Excellent communication skills, both written and verbal.
Attention to detail and accuracy in task execution.
Enthusiasm and openness to learning new systems and insurance concepts.
Desirable
Previous experience in insurance or financial services (preferred but not required).
Proactive approach to improving customer experience.
Ability to work effectively in a hybrid work environment.
Benefits
Professional development opportunities.
Supportive leaders.
Inclusive culture with opportunities for growth.
Benefits and rewards to enhance well‐being.
Equal Opportunity and Diversity Statement
Marsh is committed to creating a diverse, inclusive and adaptable work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin colour, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.
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📌 Seasonal Customer Service Specialist & Brand Ambassador (Melbourne)
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