Subscriptions and Circulation Team Member
Schwartz Media publishes intelligent news and current affairs that breaks the 24-hour news cycle. We offer a nuanced examination of Australia and its place in the world, bringing fresh insight. Our audience reads to know, not just to agree. We invest in long-form journalism, nurturing writing of a quality that makes difficult topics clear. Schwartz Media publishes Australia's most respected writers across The Saturday Paper, The Monthly and Australian Foreign Affairs.
About the role
Schwartz Media is looking for a personable, organised and reliable team member who can work in our small and highly valued Subscriptions team. This is front line customer service role. You will be ensuring you deliver excellent service to our valued readers and subscribers on the phone and via email. This is a temporary casual role, and you will need to be available to cover shifts between Monday - Friday 9am to 5pm or 9am-12pm on Saturdays. The successful candidate will be expected to cover two to three shifts a week.
Primary responsibilities
Customer service
Provide frontline customer service for the subscriber databases of The Monthly, The Saturday Paper and Australian Foreign Affairs including email and phone communication
Deliver friendly and efficient management of telephone, voicemail, email and mail subscription enquiries, including recent subscriptions, renewals and updates
Investigate and rectify basic transaction disputes, missed deliveries, technical errors, free subscriptions, unredeemed gifts and any other issues related to the role
Escalate issues with the Subscriptions and Circulation Manager or Coordinator where necessary
Liaise with IT staff to raise technical issues impacting subscribers and/or distributors




Undertake call-out efforts to win back lapsed subscribers
Provide cover for the Coordinator and Office and Reception [ECB1] roles during periods of leave, training will be provided beforehand
Perform additional customer service and office support duties as required
Print and distribution
Provide support and assistance, where necessary and at the guidance of the Subscriptions and Circulation Manager/Coordinator, for basic operational and administrative duties, which may include updating retailer lists
Personal skills and attributes
Highly organised and proactive, able to independently manage routine tasks
Responsive, with a swift and proactive approach to executing tasks, communicating progress and identifying and escalating issues
Calm, confident and friendly, able to build and maintain trust and strong relationships with all internal and external stakeholders
Proficient in written and verbal communication
Skilled in multitasking
Professional and reliable, discrete with confidential information
Strong team player
What we offer
Impact: Contribute to the success of independent, long-form journalism in Australia.
Vibrant location: Work with some of the country's most respected journalists and editors from our Collingwood office.
Supportive workplace: Enjoy a dog-friendly office, and collaboration with a dedicated, friendly team, backed by our Employee Assistance Program.
Schwartz Media is an equal opportunity employer and encourages applications from all backgrounds, including First Nations people, culturally and linguistically diverse people, trans and queer people, and people with disabilities.
This is a temporary casual position to begin as soon as possible to cover leave, based in our Collingwood offices. Applicants must have full working rights in Australia.
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📌 Subscriptions And Circulation Team Member (Melbourne)
🏢 Schwartz Publishing
📍 Melbourne