Community Services Hub Coordinator
Karratha, WA
Full‐time permanent
SCHADS Level 5 plus 9% regional allowance uplift
Why this role matters
The Community Services Hub Coordinator plays a deeply meaningful role in supporting individuals and families across Karratha. Every day you will welcome people with dignity, listen with compassion and help them find pathways that strengthen their wellbeing. This is a role where your leadership directly shapes the experience of community members who walk through the door.
You will guide a small team of employees and volunteers across both Doorways and Moneycare, creating a safe, calm and supportive environment for people seeking help. Your work brings TSA's values of integrity, respect, diversity, compassion and collaboration to life in a community that truly benefits from strong local support.
About the role
As the Community Services Hub Coordinator, you will oversee the delivery of Doorways and Moneycare services across the Karratha site. You will lead and support a dedicated team of employees and volunteers, ensuring services are delivered with warmth, professionalism and in line with the Doorways Model of Care and Moneycare practice standards.You will build strong relationships with Corps Officers, TSA services and local community partners to understand local needs and strengthen collaboration. You will ensure business processes, reporting, WHS requirements and administrative systems are completed accurately and on time. You may also deliver some case work to support community members to identify goals and access appropriate pathways.
This permanent full‐time position sits within the Community Engagement team and reports to the Regional Manager. Pay is in accordance with a SCHADS Level 5 plus a 9% regional allowance uplift.
How you will make an impact
Coordinate the delivery of emergency relief, material aid and financial wellbeing services that provide immediate and practical support to people in need




Lead and support a team of Doorways and Moneycare employees and volunteers to deliver safe, compassionate and person‐centred services
Ensure the site is welcoming, calm and adequately staffed at all times
Build strong relationships with local Corps, TSA services and community stakeholders to strengthen collaboration and identify opportunities for community support
Coach and guide case workers on complex cases and support best practice service delivery
Maintain accurate client records and data in accordance with TSA standards using SAMIS
Contribute to resolving client concerns and reduce high‐conflict situations through effective de‐escalation and communication skills
Support continuous improvement and best practice in partnership with the Regional Manager
What you will bring
Minimum Diploma or preferred Degree in Social Work, Psychology or a Community or Human Services discipline, along with extensive community sector experience
Experience managing teams within community services and a genuine passion for supporting people
Solid skills in conflict resolution and supporting individuals experiencing trauma or complex needsExcellent communication, relationship building and collaboration skills
Confidence in managing administrative processes and ensuring compliance with practice standards
A calm, steady and compassionate approach that helps people feel safe and supported
WA Working with Children Check or willingness to obtain
WA Driver's Licence
What we offer
$***** - $***** hourly + superannuation based on experience level and qualifications, exclusive of penalties, allowances, NFP salary packaging




Remote Area Housing Benefit for employees living and working in Karratha (up to $31,800 tax free) and Entertainment Benefit ($2,650 tax free)
Flexible working arrangements
SCHADS Level 5 - Above Award conditions (9% remote allowance applied to base rate)
Employee Assistance Program - confidential counselling service
Financial, retail and lifestyle discounts
Discounted health and fitness programs through Fitness Passport
Up to 8 weeks of leave per year through our purchase leave scheme
Generous parental leave (12 weeks)
Up to 5 days paid leave per year to support a TSA program or activity
A supportive, inclusive culture with passionate and dedicated team members
The opportunity to make a meaningful difference in a regional community
About us
The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration.
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📌 Community Services Hub Coordinator (Karratha)
🏢 The Salvation Army Australia
📍 Karratha