Goulburn Valley Region Water Corporation
Goulburn Valley Water (GVW)
provides quality water and wastewater services to 54 towns in North Central Victoria. Our purpose is to support healthy and prosperous communities.
We are seeking a Customer Services Officer to join our Retail Customers and Billing Department. This is a great opportunity to be part of a team that prides itself on delivering an exceptional service experience to our community.
This role is ideal for someone looking to build on their customer service experience within a community focused organisation while contributing meaningful work within a supportive team.
Company description:
Goulburn Valley Region Water Corporation
Job description:
Goulburn Valley Water (GVW)
provides quality water and wastewater services to 54 towns in North Central Victoria. Our purpose is to support healthy and prosperous communities.
We are seeking a Customer Services Officer to join our Retail Customers and Billing Department. This is a great opportunity to be part of a team that prides itself on delivering an exceptional service experience to our community.
This role is ideal for someone looking to build on their customer service experience within a community focused organisation while contributing meaningful work within a supportive team.
About your new role...
As Customer Services Officer you will provide front line support to our customers across billing, tenancy, property and debt services, playing an important part in maintaining customer satisfaction and building strong community relationships.
As the first point of contact for our customers, you will:




Respond to enquiries across multiple channels
Resolve issues in a timely, professional and customer focused manner
Provide clear information and guidance relating to water and wastewater services
Based in our busy contact centre at the Administration Centre on Fryers Street in the heart of Shepparton's CBD hub, you'll work alongside a knowledgeable, supportive and collaborative customer service team. It's an ideal environment to learn contribute and make a meaningful impact.
About you...
We're looking for someone with:
Experience in a customer facing or administrative role (previous customer service experience highly regarded)
Certificate III or above in Business or similar (or willingness to undertake supported study)
Strong communication and interpersonal skills
Ability to meet performance standards in a high volume or transaction processing
Knowledge of Customer Service principles and practices
Confidence using computer-based systems including Microsoft Office
Strong organisational, self-management and problem-solving skills.
A positive attitude, empathy and genuine passion for helping others
A strong commitment to Occupational Health and Safety (OHS)
Please note that applicants must be an Australian Citizen,



permanent resident or a hold a visa that permits you to work in Australia and hold a current driver's licence.
Where you'll be working...
Don't take our word for the amazing liveability/lifestyle benefits of the regions we service, check out these sites to learn about where you could work and play; Greater Shepparton region, Go Seymour, Go Nagambie, Strathbogie and Destination Cobram.
What you'll get...
You will have the opportunity to join a diverse and inclusive organisation with strong ties to our regional community.
Classification GVW2: $60,255 - $80,888 + super (salary starting point is dependent upon relevant qualifications, skills, and experience)
A Full-Time position
Shepparton based - regional lifestyle benefits.
12 Rostered Day's Off (RDO's) per year
Play a key public facing role, supporting our customers.
Chance to make a difference to the team and wider organisation and contribute to the ongoing liveability and prosperity of the region you live in
An organisation committed to OHS and safe working practices and the wellbeing of its staff including flu vaccinations, skin checks, and Employee Assistance Program (EAP)
Strong leadership team
Encouragement and support to pursue professional growth and development opportunities.
Annual performance reviews that encourage, recognise and reward performance.
Supportive team culture
Flexible, diverse, and inclusive workplace
Applications close *****pm, Friday 23 October ****
Goulburn Valley Water is an equal opportunity employer valuing all people, diverse backgrounds, experiences, and perspectives
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📌 Customer Services Officer (Shepparton)
🏢 Goulburn Valley Water
📍 Shepparton