Austen & Blake, part of Neve Jewels Group, is a digital-first luxury jewellery brand creating bespoke, made-to-order diamond jewellery. With almost 40 retail stores globally and a growing online presence, we're redefining the luxury jewellery experience through exceptional craftsmanship and personalised service.
We're looking for an experienced and customer-focused
Store Manager
to lead the day-to-day operations of our luxury showroom in
Wollongong
. In this role, you'll lead and develop a high-performing team, drive sales and store performance, deliver exceptional client experiences, and ensure operational excellence across the showroom.
Job Requirements
2-3 years' experience in managing luxury retail or a premium customer service environment.
Proven sales success with the ability to lead by example.
Strong communication and relationship-building skills.
Passion for luxury products and delivering exceptional customer experiences.
Highly organised with excellent attention to detail.
Comfortable using CRM and retail systems.
Jewellery or gemmology qualifications (GIA, JAA or similar) are advantageous.




Available to work weekends and peak trading periods.
Job Responsibilities
Support and motivate the team to achieve sales and service targets.
Deliver personalised, consultative sales experiences for every client.
Assist with daily operations including rosters, stock management, training, and health & safety.
Coach team members to improve sales performance and product knowledge.
Process bespoke orders and manage customer enquiries using CRM systems.
Handle customer escalations professionally and maintain exceptional service standards.
Birthday leave
Perkbox wellbeing and retail discounts
Career growth with an expanding global luxury brand
Job Advantages
Birthday leave
Employee discounts
Referral bonus program
Learning & development opportunities
Perkbox wellbeing and retail discounts
Career growth with an expanding global luxury brand
Neve Jewels Group is proud to be an equal opportunity employer and welcomes applications from people of all backgrounds.
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📌 Store Manager | Austen &Blake (Wollongong)
🏢 Neve Jewels Group
📍 Wollongong