CUSTOMER SERVICE / INTERNAL SALES | DERRIMUT, VIC
Join a growing national business in a varied role combining customer service, administration and outbound sales.
Cyklop Australia is a leading national supplier of industrial packaging consumables, supporting commercial and industrial distributors across Australia with high-quality strapping, steel and tape products.
We are looking for a motivated
Customer Service / Internal Sales professional
to join our close-knit team in Derrimut. This is a full-time, on-site role working Monday to Friday, 8:00am – 4:00pm, with no weekend work and on-site parking available.
About the Role
You will play a key role across customer service, administration and outbound sales.
Your responsibilities will include:
Processing and releasing customer invoices across our three national warehouses
Completing accurate data entry using Pronto ERP
Making outbound calls to targeted industrial and commercial businesses
Introducing customers to our range of strapping, steel and tape products
Qualifying leads and booking appointments for the external sales team
Responding to inbound customer calls and emails
Maintaining call lists, sales activity and customer records
Supporting the wider team with general administration
About You
To be successful in this role, you will bring:
Previous experience in customer service, internal sales, administration or a similar role
Confidence and resilience when making outbound calls and handling rejection
A professional and confident telephone manner




Strong communication and organisational skills
Excellent attention to detail and accurate data entry skills
The ability to manage high-volume activity while maintaining accuracy
Valuable computer skills, including Microsoft Word and Excel
Experience with Pronto ERP or a similar system will be highly regarded
Experience in packaging, industrial or distribution environments will be advantageous
Previous cold calling, lead generation or appointment-setting experience will be highly regarded
Why Join Us?
When you join Cyklop Australia, you will enjoy:
Competitive salary package plus superannuation
Monday to Friday, 8:00am – 4:00pm with no weekend work
Great work-life balance with an early finish
Stable, full-time employment opportunity
Supportive team environment with comprehensive onboarding
Convenient Derrimut location with on-site parking
Opportunity to develop your sales and customer service skills
If you are confident on the phone, enjoy a fast-paced environment and are looking for a role that combines administration with outbound sales, we would love to hear from you.
Cyklop Australia is an equal opportunity employer and welcomes applications from people of all backgrounds, experiences and identities.
Prospective candidates will be required to provide proof of legal work rights and may be required to undertake relevant, role-appropriate pre-employment screening.
If you require any reasonable adjustments to participate in the recruitment process at any stage, please let us know.
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