Optus is seeking a Service Centre Technical Analyst based in Macquarie Park, Sydney, on a 5‐day roster with 24/7 rotating shifts. You will provide specialist technical support across Optus networks, lead major incidents for Enterprise customers, and mentor colleagues to strengthen technical capabilities.
A robust customer service focus and SLAs adherence are essential. The role requires experience in managed network services and CCNA certification (or equivalent), with opportunities to grow
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📌 24/7 Enterprise Network Support Analyst (Sydney)
🏢 Optus
📍 Sydney
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