$***** casual rate
Monday to Friday 9.00am-5.00pm
Salesforce experience beneficial
Derrimut Location
The overall purpose of the position is to effectively support the Customer base of a large liquor business by meeting the agreed service levels. You will be required to professionally process inbound customer service calls, ensure delivery of a consistent and high-quality customer experience and be proactive in identifying business improvement opportunities.
The ideal candidate will be required to obtain and evaluate all relevant information to handle inquiries and complaints, to act as the communication conduit between our customers and our business partners, suppliers and service providers.
Areas Of Accountability
Responding to online and phone enquiries in a timely and professional manner
Performing bookings and schedules for customers and delivery drivers
Following up on deliveries and ensuring DIFOT is adhered to




Assisting Customers with claims relating to damages, breakages and/or incomplete goods
Create solid relationships with customers and offering quick and responsive updates
Liaise with the warehouse staff in regards to damage claims
Document all claims and enquiries into the company database
Represent the company in a professional and positive manner at all times
General support duties as required with the role
Preferred Experience And Qualifications
Strong knowledge of MS Office Systems
Salesforce system knowledge an advantage
Exceptional verbal and written communication skills
Certificate in Business Administration or similar a benefit but not essential
LP Consulting Services |
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📌 Customer Service Officer (New South Wales)
🏢 Consulting Services
📍 New South Wales