As our Business Banking portfolio continues to grow, we are looking for an experienced Business Banking Support Officer to join our team in a permanent, full-time role.
Reporting to the Business Banking Operations Manager, this role can be based at our Perth, Brisbane or Coffs Harbour offices.
About the role
Primarily responsible for processing of Business Banking work requests across multiple brands, jurisdictions and geographies including loans processing, account opening and account maintenance tasks.
You will work closely with Business Banking Relationship Managers and Assistant Relationship Managers as well as both internal and external customers.
Supporting and promoting a shared service model, provide an exceptional service experience for our Business Banking members and frontline colleagues.
Responsibilities include:
Administration
Managing and prioritising email mailboxes, WMS case management, scanning and indexing relevant to role.
Updating and verifying Core Banking Systems including account creation/maintenance.
Managing documentation and registrable Land Registry documents returned via solicitors. General reporting maintenance.
Creating, updating and managing periodic reviews of relevant Business Banking processes in ProMapp.
3rd Party Service
Liaising with various internal, external and third party Stakeholders on tasks such as managing settlements/ PEXA workspaces, validating loan disbursements and payout figures, following up on delays, rework and general transactional management.
Liaison with law firms, valuation firms as appropriate as well as managing the processing of Progress Payments with building companies.
Documentation management, collection, validation and lodgement
Assist with the collation, validation and lodgement of various documents (Business Loan, Home Loan and Consumer). This could include but is not limited to: Certificate of Titles, Priority Deeds, Consents, Letters of Acceptance & Variation, Security/Loan Documents, extraction of mortgage documents, Mortgage and Discharge of Mortgages.
Assisting Colleagues/Back up processing support
Providing on the job training and assistance to colleagues as required.
Back up support to mainstream retail Securities and Funding teams processing.
Process Improvement
Completion of various process improvement and change initiatives that could include but not limited to: Input to various related project working groups, delivery of change in an Agile environment,



system testing including the development of tests plans and process change including the development and update of Promapp.
Compliance
Conduct post funding hindsight review
Understand the risk and consequences of not complying with the processes, procedures, codes of practice, legislation and acts relevant to your area of the business.
Report all operational risk incidents, compliance and occupational health and safety breaches of potential events and breaches you become aware of.
What you'll bring
Proven experience in a business banking support role
Strong experience in a back-office operational environment
Previous experience within a financial institution with a background in loans processing preferred
Ability to work in a high paced team environment, customer service skills, computer literacy, strong attention to detail and ability to problem solve
Sound understanding of operational risk, regulatory compliance and workplace health and safety requirements
Experience using banking, lending, workflow or customer relationship management systems is desirable; familiarity with platforms such as nCino or Salesforce would be advantageous
A strong commitment to the secure handling of confidential customer information
Strong ability to communicate and negotiate effective outcomes with stakeholders and third parties.
What we can offer you
There's life at work, and life outside of work – and we understand that.That's why we offer an extensive range of employee benefits.
Be supported with leadership and career development, such as education assistance, mentoring, and emerging leadership programs.
Generous discounts on home loans, personal loans, insurance, and other banking products and services.
An incentive scheme for exceptional performance, up to two weeks' additional purchased leave per year, and novated lease program.
12 weeks paid parental leave for the primary care giver, and three weeks for the non-primary care giver.
Two days' paid volunteer leave each year to use with a community partner of your choice.
Employee social clubs in our Perth and Coffs Harbour corporate offices.
About us




Are you looking for a career with endless opportunities? There's more to us than banking.
At P&N; Bank, our purpose is to enrich the lives of our customers and their communities, and we take pride in offering a genuine banking alternative to those who are looking for competitive and convenient retail banking services and outstanding customer experiences.
We have 14 branches serving customers across Perth, Mandurah and Bunbury, alongside a vibrant Perth Head Office and Contact Centre.
We're part of P&N; Group - one of Australia's largest customer-owned banking groups - alongside BCU in NSW and southeast Queensland.
Our culture is the sum of how we do things – and we believe it's a real point of difference.Our culture is shaped by each and every one of us and by joining us, you will shape it too. We empowerour people, mistakes are seen as an opportunity to learn, and we encourage diverse thinking.
As we continue to transform, shape, and develop the products, services, digital tools, and experience we offer our customers of today and tomorrow. To help us achieve our ambitious plans, we're looking for talented individuals to join our team.
What does our recruitment process look like?
The process can include a phone screen, virtual and/or face-to-face interview, psychometric testing, reference checks, and all relevant background checks.
At P&N; Group, we are committed to creating an inclusive employee experience and better understanding the needs of our customers. We support this through employee networks, flexible work options, mentoring and initiatives that strengthen inclusion and cultural understanding across the organisation.
We welcome and encourage applications from people of all backgrounds, identities, and lived experiences. This includes people who identify as LGBTQIA+, people with disability and/or who are neurodivergent, Aboriginal and/or Torres Strait Islander peoples, and people of all genders, ages, and cultural backgrounds.
If you require adjustments or flexibility during the recruitment process, please contact our Talent Acquisition team at ******. We'll work with you to support your participation.
To find out more about what it's like to work with us, visit P&N; Bank careers or BCU Bank careers, or meet some of our people here.
The closing date for applications is
2/11/2026. (Please note that candidate screening and interviews may be completed prior to advertisement closure date.)
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📌 Business Banking Support Officer (Brisbane)
🏢 P&N Bank
📍 Brisbane